Manager – Scale Customer Success
West
Confirmed live in the last 24 hours
AuditBoard

501-1,000 employees

Audit, risk, and compliance management platform
Company Overview
AuditBoard stands out as a leading workplace due to its commitment to fostering a modern, interconnected platform that actively involves all team members in managing audit, risk, and compliance. The company's competitive advantage lies in its ability to anticipate and adapt to the ever-evolving risk landscape, thereby facilitating superior strategic decision-making. Its industry leadership is evident in its unique approach to seamlessly connect teams, stakeholders, data, and processes, enabling it to stay ahead of increasing risk demands.
Fintech

Company Stage

Series B

Total Funding

$76.3M

Founded

2014

Headquarters

Cerritos, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

22%

2 year growth

70%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Power BI
Sales
Communications
Salesforce
CategoriesNew
Customer Success & Support
Customer Success
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • 3+ years of experience in audit (internal or external), risk management, compliance, or management consulting
  • 1+ years of experience in professional services, customer success, or customer support roles - preferably in a SaaS environment
  • 1+ years of experience with the AuditBoard modules, data load process, and advanced configurations is preferred
  • Experience managing teams of 2-5 staff
  • Experience supervising employees in a virtual environment
  • Bachelor’s Degree in Business Administration, Economics, Accounting, Math, Computer Science, or equivalent experience
  • Strong experience with Salesforce CRM, Gainsight, Google Business Suite, MS Office, PowerBI, and/or other data visualization tools
  • Strong analytical, organizational, and communication skills (both oral and written)
  • Ability to work independently and proactively with minimal direction
  • Strong interpersonal skills to work with cross-functional teams
  • Able to travel within the U.S. and Canada
  • Ability to work Pacific Time Zone hours (PST)
Responsibilities
  • Build and nurture client relationships by focusing on the customer’s desired outcomes
  • Identify the risk of churn and poor adoption by monitoring customer usage data and health indicators
  • Manage members from different AuditBoard teams to maximize the client’s ability to use the AB Software
  • Evangelize the AuditBoard brand by leading user groups and regional training events
  • Identify expansion opportunities for the Sales team to up-sell existing accounts
  • Collaborate with Account Executives, Sales team members, Product and Engineering teams, and other departments at AuditBoard
  • Develop and share best practices with team members to continually improve our processes' quality, effectiveness, and efficiency