Default Services Technician

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Under the direction of the DS Supervisor review, prepare, send or delivery of mail correspondence/documents in a timely manner. Pre-screen assistance and Release of Liability applications and work with the customer to complete required documentation. Submit PMI and GSE claims in a timely and accurate manner. Complete weekly and monthly reporting and identify account information for accuracy. In order to ensure compliance with State, Federal, Regulatory, Investor and Bank guidelines and timelines activate accounts into the appropriate status, compile and maintain accurate records to document the processes. Work with Attorneys, Appraisal Companies, Title Companies, investors, PMI networks and customer as applicable. Address customer questions through phone calls, E-mail, and standard mail as applicable. This position relates to and can be performed in Loss Mitigation, Bankruptcy, Foreclosure, Consumer non-real estate, Equity or REO/Claims functions within the Asset Recovery department.

Job Accountabilities

• Adhere to policies and procedures to ensure compliance with Bank, audit, regulatory and investor guidelines.
• Communicate with customers, title companies, loan officers, insurance companies, GSE, PMI companies, other 3rd parties and servicing personnel as it relates to servicing mortgage loans.
• Review documents submitted for LM workouts and release of liability requests. Communicate with customers or other parties as needed.
• Tracking and reporting work and finding errors, organized and attention to detail in all aspects. Review account information, perform appropriate system maintenance to loan accounts, maintain accurate account records and assemble all loan documents for appropriate coordination.
• Preparing, editing, distributing, and/or correcting interdepartmental daily, weekly and monthly delinquency reports to management and investors including HUD & MI delinquency, along with correspondence and servicing system.
• Prepare files for servicing staff, document individual core systems with all conversation and other details regarding tasks completed and ensure we image all correspondence.
• Potentially ordering BPOs and or appraisals, FMVs, title policies, or real estate tax information for Equity review or foreclosures preparation.
• Provide regular reports on customer feedback and trends in problems or situations involving various product activities.

Education

Associate’s Degree or equivalent combination of education and experience Required

Experience

2-4 years Office, Customer Service or Banking Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [email protected] if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.