Full-Time
Office Service Representative 2
Deadline 8/25/27
Canon Business Process Services
Managed workplace and document services
Compensation Overview
$20/hr
Inglewood, CA, USA
In Person
Category
 Administrative & Executive Assistance (1) |
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Required Skills
Inventory Management
Customer Service
Requirements
- A high school diploma or equivalent is required.
- Two to five years of experience working in a mailroom or professional office environment is required.
- Knowledge of metering, weighing, logging, and other shipping procedures is required.
- Proficiency in computer skills is preferred.
- Ability to perform routine and some complex functions of equipment and systems, including fax machines, scanners, metering and stamping equipment, tracking systems, photocopiers, and color copiers, is required.
- Excellent customer service skills and a professional attitude and appearance are required.
- Ability to work overtime and meet deadlines is required.
- Ability to regularly twist, turn, squat, bend, reach, lift, and spend prolonged periods sitting, standing, or walking is required.
- Ability to regularly lift and carry up to 20 pounds and move more than 50 pounds using a mail cart is required.
- Ability to occasionally lift up to 50 pounds, use hand and foot controls, and climb stairs is required.
Responsibilities
- Ensure total customer satisfaction by understanding customer expectations, proactively identifying and resolving problems, and maximizing opportunities to build relationships.
- Receive, sort, and deliver incoming mail and packages according to assigned floors and within established time frames.
- Wrap, seal, weigh, affix postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
- Prepare special outgoing interoffice pouches for client affiliates according to schedule when applicable.
- Package and process outgoing overnight items using carriers such as Federal Express and UPS to meet client and vendor deadlines.
- Log and deliver incoming overnight packages within established time frames.
- Log outgoing and incoming items and review them for accuracy and completeness.
- Organize and distribute supplies to client employees according to job requests, verify and log orders upon delivery, and monitor copy-supply inventory.
- Handle items for distribution to some or all client employees, affiliates, and dealers.
- Estimate runtimes for small to medium photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
- Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and conducting routine cleanings.
- Operate facsimile machines to send and receive facsimiles, maintain accurate fax logs, enter fax data into the computer for client chargeback when appropriate, generate activity and confirmation reports, and confirm receipt with recipients as necessary.
- Prepare monthly production and volume reports to measure productivity and prepare billing charges.
- Perform administrative duties including inserting, copying, photocopying, and faxing.
- Set up and maintain client kitchen areas and conference rooms, order food, and make coffee when directed by the Site Manager.
- Provide reception services, including answering telephones, taking messages, and greeting visitors, when directed by the Site Manager.
- Move boxes, supplies, or furniture and replace light bulbs when directed by the Site Manager.
- Perform document scanning when directed by the Site Manager.
- Prepare outgoing items for shipping when directed by the Site Manager.
- Learn new features and functionalities of copying machines, fax machines, scanning equipment, and shipping equipment as introduced at the site.
- Perform additional duties as assigned.
Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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