Onboarding Support Specialist
Posted on 4/3/2023

201-500 employees

Digital innovation agency
Company Overview
Bounteous' mission is both simple and clear. They're here to help clients compete and win digitally. Everything they do is based upon an understanding of that mission, including who they hire, how they work with their clients, what they teach their people, when they recommend action, and why they matter.
Chicago, IL, USA
Experience Level
Desired Skills
Customer Success & Support
  • Support, monitor, test, and troubleshoot hardware and software problems related to the Bounteous Apple & Windows laptop fleet
  • Maintain a “New Hire Onboarding” PowerPoint and meet with all new Bounteous employees within their first week at Bounteous to discuss IT Policy. Must be personable and comfortable speaking in meetings and using a web-cam. This is designed to get new Bounteous employees acclimated to where products and services are located and answering any first-week IT questions/concerns
  • Set up equipment for employee use, performing or ensuring proper installation of laptops, operating systems, or appropriate software
  • Manage full Device lifecycle including purchasing, deployment and decommissioning, recycling/selling of discarded devices
  • Assisting in level 1 or purchasing tickets open by team members
  • Assisting in any technical related items in our Chicago office
Desired Qualifications
  • BA/BS in Computer Science and or equivalent experience
  • 1+ years of hands-on Office 365 user administration
  • Limited hands-on Active Directory administration: file and share permissions, user administration: password & MFA resets
  • Should have experience with improving systems performance by recommending, and implementing hardware updates including firmware changes and break/fix
  • Hardware Development, Analysis, and Testing
  • Develop test specifications and create support documentation as appropriate for all hardware resources in line with Bounteous processes
  • Support remote users via VPN technologies
  • Require minimal supervision and provide oversight for assigned projects
  • Have excellent oral and written communication skills
  • Effectively manage all Assets via an asset management tool
  • Must be able to travel nationally if required and to/from Offices as required
  • Experience managing and maintaining infrastructure devices, including switches, routers and firewalls
  • Apple Mac support experience
  • Jamf deployment experience
  • Kandji deployment experience
  • SolarWinds Service Manager experience
  • Experience deploying packages in Microsoft Endpoint management (Intune)