Onboarding Support Specialist
Posted on 4/3/2023
INACTIVE
Bounteous

501-1,000 employees

Co-creates transformative digital experiences with brands
Company Overview
Bounteous is a company that excels in creating transformative digital experiences, partnering with ambitious brands worldwide. Their competitive advantage lies in their strategic investment in four pillars: Data, Tech, Talent, and Methods, which allows them to move at the speed of the customer and drive growth. Their commitment to these pillars, coupled with their industry leadership in digital advancement, makes Bounteous an exciting and dynamic place to work.
Consulting

Company Stage

Private

Total Funding

N/A

Founded

2003

Headquarters

Chicago, Illinois

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-7%
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
PowerPoint/Keynote/Slides
Responsibilities
  • Support, monitor, test, and troubleshoot hardware and software problems related to the Bounteous Apple & Windows laptop fleet
  • Maintain a “New Hire Onboarding” PowerPoint and meet with all new Bounteous employees within their first week at Bounteous to discuss IT Policy. Must be personable and comfortable speaking in meetings and using a web-cam. This is designed to get new Bounteous employees acclimated to where products and services are located and answering any first-week IT questions/concerns
  • Set up equipment for employee use, performing or ensuring proper installation of laptops, operating systems, or appropriate software
  • Manage full Device lifecycle including purchasing, deployment and decommissioning, recycling/selling of discarded devices
  • Assisting in level 1 or purchasing tickets open by team members
  • Assisting in any technical related items in our Chicago office
Desired Qualifications
  • BA/BS in Computer Science and or equivalent experience
  • 1+ years of hands-on Office 365 user administration
  • Limited hands-on Active Directory administration: file and share permissions, user administration: password & MFA resets
  • Should have experience with improving systems performance by recommending, and implementing hardware updates including firmware changes and break/fix
  • Hardware Development, Analysis, and Testing
  • Develop test specifications and create support documentation as appropriate for all hardware resources in line with Bounteous processes
  • Support remote users via VPN technologies
  • Require minimal supervision and provide oversight for assigned projects
  • Have excellent oral and written communication skills
  • Effectively manage all Assets via an asset management tool
  • Must be able to travel nationally if required and to/from Offices as required
  • Experience managing and maintaining infrastructure devices, including switches, routers and firewalls
  • Apple Mac support experience
  • Jamf deployment experience
  • Kandji deployment experience
  • SolarWinds Service Manager experience
  • Experience deploying packages in Microsoft Endpoint management (Intune)