Onboarding Support Specialist @ Bounteous

Onboarding Support Specialist

Posted on 4/3/2023

INACTIVE

201-500 employees

Digital innovation agency

Company Overview

Bounteous' mission is both simple and clear. They're here to help clients compete and win digitally. Everything they do is based upon an understanding of that mission, including who they hire, how they work with their clients, what they teach their people, when they recommend action, and why they matter.

Locations

Chicago, IL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

PowerPoint/Keynote/Slides

Communications

CategoriesNew

Customer Success & Support

Responsibilities

Support, monitor, test, and troubleshoot hardware and software problems related to the Bounteous Apple & Windows laptop fleet
Maintain a “New Hire Onboarding” PowerPoint and meet with all new Bounteous employees within their first week at Bounteous to discuss IT Policy. Must be personable and comfortable speaking in meetings and using a web-cam. This is designed to get new Bounteous employees acclimated to where products and services are located and answering any first-week IT questions/concerns
Set up equipment for employee use, performing or ensuring proper installation of laptops, operating systems, or appropriate software
Manage full Device lifecycle including purchasing, deployment and decommissioning, recycling/selling of discarded devices
Assisting in level 1 or purchasing tickets open by team members
Assisting in any technical related items in our Chicago office

Desired Qualifications

BA/BS in Computer Science and or equivalent experience
1+ years of hands-on Office 365 user administration
Limited hands-on Active Directory administration: file and share permissions, user administration: password & MFA resets
Should have experience with improving systems performance by recommending, and implementing hardware updates including firmware changes and break/fix
Hardware Development, Analysis, and Testing
Develop test specifications and create support documentation as appropriate for all hardware resources in line with Bounteous processes
Support remote users via VPN technologies
Require minimal supervision and provide oversight for assigned projects
Have excellent oral and written communication skills
Effectively manage all Assets via an asset management tool
Must be able to travel nationally if required and to/from Offices as required
Experience managing and maintaining infrastructure devices, including switches, routers and firewalls
Apple Mac support experience
Jamf deployment experience
Kandji deployment experience
SolarWinds Service Manager experience
Experience deploying packages in Microsoft Endpoint management (Intune)

We are looking to hire an On Site Onboarding Support Specialist who will work at our Flagship office five days a week. You will work directly with our Bounteous team members and outside vendors to maintain the lifecycle of our fleet of Apple and Windows laptops, and their software. This individual will play a pivotal role by installing, deploying, configuring, testing, and maintaining system hardware and software related to internal resources utilized across Bounteous platforms. The role will ensure the stability and integrity of information in compliance with organization policies and standards. The ideal candidate will be strong technically and current in new laptop hardware – with the ability to test software upgrades/patches to hardware and provide feedback/reports to the team prior to org-wide rollouts.

Role & Responsibilities

Support, monitor, test, and troubleshoot hardware and software problems related to the Bounteous Apple & Windows laptop fleet
Maintain a “New Hire Onboarding” PowerPoint and meet with all new Bounteous employees within their first week at Bounteous to discuss IT Policy. Must be personable and comfortable speaking in meetings and using a web-cam. This is designed to get new Bounteous employees acclimated to where products and services are located and answering any first-week IT questions/concerns.
Set up equipment for employee use, performing or ensuring proper installation of laptops, operating systems, or appropriate software
Manage full Device lifecycle including purchasing, deployment and decommissioning, recycling/selling of discarded devices
Assisting in level 1 or purchasing tickets open by team members
Assisting in any technical related items in our Chicago office.

Preferred Qualifications

BA/BS in Computer Science and or equivalent experience
1+ years of hands-on Office 365 user administration
Limited hands-on Active Directory administration: file and share permissions, user administration: password & MFA resets
Should have experience with improving systems performance by recommending, and implementing hardware updates including firmware changes and break/fix
Hardware Development, Analysis, and Testing
Develop test specifications and create support documentation as appropriate for all hardware resources in line with Bounteous processes.
Support remote users via VPN technologies
Require minimal supervision and provide oversight for assigned projects
Have excellent oral and written communication skills
Effectively manage all Assets via an asset management tool
Must be able to travel nationally if required and to/from Offices as required
Experience managing and maintaining infrastructure devices, including switches, routers and firewalls
Apple Mac support experience
Jamf deployment experience
Kandji deployment experience
SolarWinds Service Manager experience
Experience deploying packages in Microsoft Endpoint management (Intune)

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

Bounteous is willing to sponsor eligible candidates for employment visas.