Partnership Agent II

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

Working on the Partnership Team, the Partnership Agent acts as a liaison for our partners, field operations, internal operations and customers. You will help incubate and grow the partnership vertical, provide operational support, continuous feedback and exceptional customer service to all parties involved.

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WE WILL DEPEND ON THIS PERSON TO

• Proactively manage new partnership appointments
• Proactively manage Partnership Portal service request
• Manage individual task and workflows in efficient and timely manner
• Assist Internal Operations team members with general and partnership specific questions
• Assist field Operations team members with partnership specific questions; navigate potential issues and provide walk through type support when needed
• Determine vehicle and customer needs based off field inspections
• Audit field inspection reports for critical information in regards to compliance and partnership requirements
• Communicate field inspections to partners when specific repairs require authorizations and approvals
• Communicate repair and claim information to customers and record all information and correspondence within our internal programs
• Create customer and partnership profiles within our internal systems
• Produce accurate repairs orders for customers that include; estimates, claim information and cost associated with specific partnerships
• Schedule customers and repairs accordingly
• Research repair procedures, parts and labor times when necessary
• Audit completed repairs orders and invoice partners
• Engage with customers in meaningful and effective manner via phone, email or text leveraging our digital platform consistent with the company’s mission brand and reputation; Follow up when necessary
• Gain superior product knowledge to effectively help customers, partners and internal teams
• Provide an exceptional experience for our customers and partners to drive loyalty and growth
• Perform other duties as assigned by manager

WHAT YOU BRING

• Excellent communication skills (written & oral) interpersonal and presentation skills
• Critical thinker and passionate for problem solving
• Demonstrated communication, consultative, interpersonal and organizational skills
• Ability to work independently with limited supervision 
• Ability to set and achieve targeted goals
• Proven ability to provide an exceptional customer experience
• Experience and desire to work with technology (AllData, ProDemand, etc.)
• OEM & Aftermarket parts knowledge
• Prior Automotive experience
• Prior sales experience
• High School diploma or equivalent
• Preferred Qualifications but not Required
• Bachelors degree or equivalent experience and education
• 2+ years of experience working in customer service involving a high degree of customer interface, experience within the automotive market preferred
• Experience working with automotive professionals

The expected hourly pay for this position is $26. 

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.