Enterprise customer success manager
Posted on 3/8/2023

51-200 employees

Global climate impact software
Company Overview
Watershed is on a mission to bend the climate curve. Watershed helps companies like Stripe, Spotify, Klarna, and Airbnb measure, reduce, and report their carbon emissions with real-time, audit-grade emissions data to power business value creation, regulatory compliance, and global climate impact.
San Francisco, CA, USA
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • Be responsible for the end-to-end experience of our customers
  • Build trust with key stakeholders and Executives working with companies with 2,000 - 10,000 employees
  • Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans
  • Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximize value and retention; you'll in turn also help customers understand the value Watershed delivers to their business
  • Become deeply familiar with your customers' businesses and climate - You'll educate your customers on the space and will help them hit milestones along their climate journey
  • Help customers understand and use Watershed's carbon marketplace - integrating carbon removal into their climate plans
  • Will have relevant CSM experience, in a SaaS organization
  • Have a track record of success building relationships, especially with enterprise customers (2,000 - 10,000 employees) at an executive level
  • Ask the right questions to understand people's underlying needs and can work with sales, product, and services teams to deliver on those
  • Have excellent communication skills, both written and verbal. You have experience working in enterprise level customer-facing work
  • Are extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record
  • Enjoy learning new things. You're excited by the challenge of learning a new space
  • Are excited to join a startup and are ready to take responsibility for building a function from the ground up
  • Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys
  • Our Enterprise Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed's offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this
  • You will: