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Manager, User Research
Posted on 3/17/2022
United States
Experience Level
Desired Skills
Data Analysis
UI/UX Design
  • 5+ years of experience in user design and/or research for enterprise software
  • Experience leading research teams and setting standards for research methods
  • Expert in a range of methods covering qualitative and quantitative needs, such as survey design, interviews, personas, workflow analysis, concept testing, co-design, and heuristic analysis
  • A willing teacher: guide and empower product managers, user experience designers, and more junior researchers to perform user research using desired processes
  • Strong at ResearchOps: take the initiative to uncover research needs, plan and prioritize efforts, and manage recruitment and scheduling
  • Case studies or a portfolio to share that shows your research approach and examples of your work. We cannot consider your application without this
  • Comfortable with user research tools or vendors for moderated or unmoderated sessions, such as Usertesting.com or Userinterviews.com
  • BA/BS or MA/MS in Sociology, Psychology, Anthropology, Information Science, HCI, or related discipline (or relevant experience), including formal training in research methodology
  • UX design training or experience, including prototyping. Comfortable using Miro, Figma, or other tools for illustrating high-level workflow or concepts
  • Familiar with using Pendo or similar user analytics data to understand the behavior
  • Application security or cybersecurity product experience
  • We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply
  • Through user research, provide a better understanding of our users, enabling Contrast to make more confident decisions and reduce risk related to product direction and strategy
  • Support validation of existing and proposed designs of product features through usability testing
  • Define and establish UX analytics frameworks, enabling Contrast to measure users' experience within our products
  • Provide guidance and management to a team of researchers
  • Align with cross-functional team members to prioritize research initiatives based on company strategy and resourcing capacity
  • Drive collaboration within the UX team and with cross-functional partners on applying research to our design process
Contrast Security

201-500 employees

Application security software
Company mission
Contrast Security's mission has always been to simplify application security through technology and automation.
  • Competitive compensation
  • Medical, dental, and vision benefits
  • 401(k)
  • Flexible paid time off
Company Values
  • Accountability
  • Innovation
  • Customers first
  • Trust & transparency
  • Integrity
  • Teamwork & inclusion