Operations Analyst

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Business Title:           Operations Analyst (Remote/Flexible)

Department:               Commercial Canada

FLSA Status: TBD

Position Overview:

The position reports to the Head of Operations and supports the needs of the Insulet Canada Commercial Team and key external stakeholders.

The ideal candidate must demonstrate strong administrative, communication, coordination, planning and logistical skills, as well as an ability to contribute creative yet practical solutions to problems.  The ideal candidate will be able to work effectively and independently in a key cross-functional role within Insulet Canada.

Responsibilities:

·Support of the customer ordering process, ensuring necessary information is captured and reconciled between systems

·Inbounding and processing of training reimbursement requests, including review for accuracy and support, consolidation for payment and processing, responding to partner questions

·Support of travel loaner program, ensuring that adequate paperwork is obtained, and devices are fulfilled and returned.

·Management of accurate data within the Salesforce and SAP systems in collaboration with Accounts Payable and Purchasing teams

·Management of purchase requisitions and vendor payments

·Entry and fulfillment of distributor and employee product orders

·Ability to be flexible handling priority activities to support the Commercial Team.

·Performs other duties as required.

Key Decision Rights:

·Data cleanliness strategy and maintenance

·Ongoing process improvements

Required Leadership/Interpersonal Skills & Behaviors:

·Excellent verbal and written communications skills. 

·Excellent interpersonal, organizational skills, ability to work independently and as a member of a team.

·Ability to prioritize, actively seek input and create innovative solutions to support the Commercial Team.

·Must be able to work well in a team environment.

Required Skills and Competencies:

·Very strong computer skills to include, but not limited to Salesforce, SAP, Word, Power Point, Visio, Excel.

Education and Experience:

·Bachelor’s Degree or equivalent experience

·Three years’ experience in field/office management role

Additional Information: 

·The position can be remote, hybrid or in-person at our Oakville, Ontario offices. The preferred location is near Toronto.

·Occasional travel depending on business need

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).