Facebook pixel

Senior Coupa Pay Customer Growth Manager
Posted on 8/3/2022
United States
Experience Level
Desired Skills
  • 10+ years' experience in either payments or systems applications, whether internally via a Finance or Procurement organization, or externally with a consulting firm or software provider
  • Deep domain expertise in either Payments and/or Procurement systems
  • Candidates should have extremely strong client management skills and be able to work with customers to execute a plan that works towards a rapid, successful go-live and adoption
  • Previous lead consulting experience with the following applications is a solid predictor of success: Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, SAP
  • Strong written and verbal communication skills
  • Must be able to work in a fast-paced and passionate environment
  • Experience configuring and delivering software demonstrations is strongly preferred
  • Bachelor's degree or equivalent
  • Act as the Coupa Pay subject matter expert during sales cycles by providing prospects and clients with deep domain knowledge of Coupa Pay products and best practices
  • Have a strong technical understanding of Coupa products with the ability to discuss and demonstrate the full Coupa platform and how it will meet a customer's business needs
  • Create and own the adoption strategy plan with large, strategic customers and ensure that all teams, including external Coupa partners and Coupa colleagues, are actively engaged to help execute the strategy with the customer
  • Help customers create success goals that are linked to their overall business objectives for successful Coupa Pay growth and adoption and can easily be measured to assist customers in tracking performance
  • Become a trusted partner and actively engage customers in strategic conversations involving longer-term business needs and best practices
  • Analyze and report on customers' overall Pay opportunity for virtual cards, bank transfers and working capital / early pay discount solutions
  • Forge strong partnerships with customers, Coupa Pay partners, suppliers and Coupa colleagues
  • Create and/or improve Coupa Pay templates, training and presentations
  • Provide guidance and support to other members of the Coupa Pay Customer Growth Team
  • Share relevant prior experiences with customers and colleagues
  • Work well in both individual and team settings both on and off client site
  • Manage customers where up to 50% of your time may include travel
  • Ability to provide Coupa platform demonstrations and training
Desired Qualifications
  • Experience with Software as a Service is a plus, as is any experience with Coupa BSM and other financial payment, accounting, and source-to-pay or procurement software
  • Experience leading cross-functional teams is a plus
Coupa Software

1,001-5,000 employees

Business spend management
Company mission
Coupa wants to transform the way that businesses manage their spend.
  • Insurance Package
  • Family Support
  • Legal Assistance
  • Student Loan Assistance
  • Employee Assistance
  • Discounts
Company Values
  • ENSURE CUSTOMER SUCCESS: Obsessive and unwavering commitment to making customers successful.
  • FOCUS ON RESULTS: Relentless focus on delivering results through innovation and a bias for action.
  • STRIVE FOR EXCELLENCE: Commitment to a collaborative environment infused with professionalism, integrity, passion and accountability.