Insurance Verification Specialist

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Insurance Verification Specialist (New Health Care Company)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
The team is hiring for a number of open positions on our Insurance Verification Team. The person hired for this position of Insurance Verification Specialist will primarily be responsible for working incoming new orders and backlogged orders to qualify our product for insurance billing. The person will work closely with our internal sales team, CSR team, external customers, and patients.

As an Order Fulfillment Specialist, you will display all 3M Cultural Elements daily.

• Providing professional customer service to all internal and external customers
• Working independently as well as team environment
• Willingness to work rotating Holidays and Weekend coverage
• Work hours conducive to the geographical area assigned and open to work areas outside of your assigned area
• Adapts to rapidly changing patient needs for life-saving therapy; thrives on having multiple competing priorities 

As a(n) Insurance Verification Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Balance multiple competing priorities from demanding customers in an ever-changing environment
• Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization.
• Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors.
• Communicate patient’s financial responsibility when necessary.
• Communicate internally and externally to obtain missing documentation required for placement and/or billing.  Could include home health agencies, patients, hospital/facilities, physicians.
• Follow and enforce all Company policies and procedures.
• Develop and manage customer relationships creating loyalty with Clinical Providers
• Meet weekly/monthly/quarterly production expectations based on department priorities
• Be available by phone during working hours
• Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment

We will be reviewing resumes on an ongoing basis.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum (at a minimum) the following qualifications:

• High School Diploma/GED or higher AND Two (2) years of customer service experience.

In addition to the above requirements, the following are also required:

• Two (2) years of experience with Microsoft Office applications including Word, Excel and Outlook Email

Additional qualifications that could help you succeed even further in this role include:

• Two or more years of related healthcare experience.
• Demonstrated ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Demonstrated problem-solving skills.
• Ability to multi-task and adapt in a fast paced and changing environment

Work location:

• Hybrid Eligible (Job Duties allow for some remote work but require travel to the San Antonio location at least 4 days per month)
• Onsite 6103 Farinon Dr., San Antonio, TX 78249 Bldg 6

Travel: 0%

Relocation Assistance: Not approved

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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