Analyst – Investor Services

Position Overview:

Stepstone Group is seeking an experienced Investor Services Analyst.  The Analyst will provide general support to the larger team structure executing daily onboarding tasks in a centralized work breakdown structure.  The Analyst will report and support daily to asset class team leaders to support volume, daily prioritized processing and identification / escalation of high-risk items.  The role requires experience with managing the AML / KYC review process, investor onboarding support, vendor management, reporting and data / analytics.  The Analyst role will support product managers closely and over time provide dedicated coverage to a specific asset class.  The role focuses to maintain robust data and produce final investor register deliverables for each fund close. The ideal candidate will support senior team members with all operational aspects of tracking the fundraise including serving as a first line of defense for investor questions and needs during the subscription process.  The ideal candidate will support clients directly in close coordination with review providers from initiation up until close.  The successful candidate should have experience collaborating across internal groups with a data-oriented mindset fostering strong relationships with vendors and internal teams. The role requires extreme organization a strong desire to build, an entrepreneurial spirit and solutions-oriented mindset.  Experience with Salesforce, accounting platforms or workflow systems is preferred with a strong understanding of fund accounting principles and familiarity with the investment subscription process.  Strong understanding of risk management practices and escalation protocol to senior team members. 

Team and Function:

Fund Onboarding is a newly established dedicated function and serves as an enterprise service within the Business Development team at Stepstone Group A Global team focused on spearheading all core Fund and LP onboarding activities across all asset classes. This includes supporting all active fundraising activities for StepStone product offerings in the market.  Working in close coordination with Business Development, Legal, Compliance, Accounting and Fund Counsel to proactively manage each LP’s subscription process from front to finish to both ensure compliance and commercial success in a white glove manner. Oversight of the extended review and approval process ensuring jurisdictional requirements are met and satisfied with our partners globally. The team has a major focus on enhancing the client experience through a more modern, curated and closely supported process with minimal touch points. Oversight of our vendor platform and collated review process ensures that all client information and documents are leveraged, redundant questions are removed, and all requested items are coordinated with the fund and client expectations. The team is focused on building the foundation and operating framework to enable digitization of the subscription process for LPS and GPs with the objective of capturing better client information that can be utilized both internally and leveraged by our own clients as they subscribe to our funds.

Key Responsibilities:

• Fund system setup to reflect structure and activate fund to facilitate digital AML / KYC / Subscription review. This includes capturing fund terms within StepStone CRM and respective systems in advance of each fund launch.
• Coordinate and systematize the initiation and tracking of each LP subscription centrally to ensure timely and appropriate access to digital subscription platform.
• Manage and maintain a master fund onboarding tracker including live key details and changes across all active fundraises and asset classes. Work to manage updates with validation across owners on daily basis.
• Work in close coordination with vendors to ensure each LP profile in constructed to leverage prior submissions including documentation and information to construct each client profile before becoming available.
• Oversee and support larger review progress across AML / KYC, subscription, Tax and Fund Counsel with a focus on minimal interactions including timely collated review feedback for investors.
• Promote timeliness, accuracy and enforce policy standards across extended onboarding teams and third-party providers.
• Create all draft and final CRM entries including capturing more extensive data regarding fees and LP referential information in accordance with data template standards including contact management and portal access submission.
• Obtain final sign off for each fund close and LP register across stakeholders. Capture and digitize key details from final subscription document adhering to standard templates for each commitment.
• Provide timely and accurate fund register deliverable to administrators within 1 week of each closing.
• Manage and oversee relationships with external vendors, ensuring they meet or exceed contractual obligations and performance standards.
• Clearly communicate expectations to vendors and internal teams, conducting regular check-ins to monitor progress and address any issues promptly.
• Implement and uphold high standards and policies throughout the fund onboarding process, ensuring compliance, and addressing deviations.
• Regularly review and update onboarding standards and risk protocols to adapt to changing regulatory environments and internal policies.
• Understand and manage exception policy and review requirements and implement into daily operating practices ensuring alignment with policies and commercial strategies alongside the product team.

Required Skills and Experience:

• Bachelor’s degree in finance, Business Administration, or a related field. Relevant certifications in project management or compliance are a plus.
• 1-3 years proven experience in fund onboarding, finance, or a related field, with a strong background in vendor management.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong interpersonal and communication skills, capable of building and maintaining relationships with internal teams, vendors, and product managers.
• Strategic mindset, with the ability to anticipate potential issues and implement effective solutions.
• Familiarity with legal and regulatory requirements related to fundraising and fund management.
• Courteous, polite, and supportive always to our clients, internal business partners and extended vendor-based onboarding team
• Adaptive and flexible, capable of navigating changing priorities and requirements.
• Advanced capabilities in Microsoft applications including excel

Salary Range: $70,000 - $80,000

The salary range is an estimate of pay for this position.  Actual pay may vary depending on job-related factors that can include location, education, skill, and experience.  The salary range does not include any benefits or other forms of possible compensation that may be available to employees.

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