Full-Time
Energy Case Manager
New Opportunities
Compensation Overview
$19.86/hr
Waterbury, CT, USA
In Person
Bachelor's, Associate's
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Data Analysis
Requirements
- A Bachelor of Arts degree is preferred, or an Associate of Science degree in Human Services with two additional years of experience in community-based case management services, or equivalent experience.
- Two years of experience administering case management services.
- Other combinations of education and experience demonstrating the ability to perform the services may meet the requirements.
- Bilingual Spanish ability is a plus.
Responsibilities
- Provide intensive case management services to eligible participants for energy assistance programs, including intake, screening, assessment, referrals, monitoring, and recordkeeping.
- Implement a collaborative process that engages clients in defined activities and identifies resources to support their energy needs.
- Provide intake services at the point of entry and determine eligibility for energy services, including Operation Fuel and Elderly Energy Assistance.
- Assess eligible clients' energy needs directly.
- Refer clients to agencies providing supportive services based on client needs and available services.
- Use network partnerships to help clients access services and remove barriers to program participation.
- Train volunteer personnel in satellite intake locations.
- Provide assistance and technical support to seasonal intake certification staff.
- Assist clients with completing documentation and verify the accuracy of information.
- Complete required forms and enter data into the recordkeeping system.
- Submit completed forms to service providers and regulating agencies while ensuring compliance with funding guidelines.
- Enroll clients in utility arrearage forgiveness programs.
- Maintain the confidential client database and files in compliance with internal and external reporting requirements.
- Provide reports to funders as appropriate.
- Develop and maintain knowledge of community resources and needs, including statistical data and projections.
- Develop and maintain effective relationships with state and federal agencies, network partnerships, and community groups.
- Provide phone coverage and respond to walk-in visitors when required.