Onboarding Specialist

Overjet is on a mission to improve oral health for all.

Our cutting-edge artificial intelligence technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices to enable the best patient care.

We’re building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers.

Overjet is backed by an amazing consortium of Venture Capital including General Catalyst, Insight Partners, Crosslink Capital and the E14 Fund. The company has raised nearly $80 million in capital to accelerate talent acquisition and product development driven by strong demand for Overjet’s dental AI. 

The Role 

Our clinical contracts are growing! We’re looking to add a detail-oriented and process-driven Onboarding Specialist to our team. This person will be responsible for onboarding and training all of our dental offices using the Overjet Platform. This growing team is looking for someone who is passionate about educating and training teams in new technologies. The ideal candidate has clinical experience in a dental office or practice, as well as experience engaging audiences and building authentic relationships.

Responsibilities

• Demonstrates extensive knowledge and understanding of relevant clinical operations, products and services within Dental Offices and the Overjet Platform
• Leads the post-sales assessment, training, implementation of new products and services in signed Overjet customers
• Develops, plans and manages customer training programs in all Overjet offices 
• Serves as lead consultant and resource to internal and external customers throughout the Overjet onboarding process
• Utilizes the total office concept to integrate Overjet into Dental offices 
• Significantly influences customer acceptance and utilization of Overjet during the onboarding process
• Initiates discussion to obtain in-depth customer feedback for product and service improvement opportunities
• Conducts both in-person and virtual training to ensure adoption and integration in all Overjet customers 
• Has clinically relevant conversations with both General Dentists and support staff
• Brings customers to mastery of the Overjet platform within the first 30 days of onboarding
• Works internally to manage entire training process

Qualifications

• Located in either the United States of Canada
• Bachelor’s degree or equivalent work experience
• 5+ years of experience in SaaS, Dental, or related fields in an external facing role, preferably a training or sales role
• Previous experience working in a clinical dental setting as a Registered Dental Hygienist (RDH)
• Strong experience in implementing processes 
• Excellent communication and interpersonal skills with a results-oriented attitude
• A desire to travel 50%+ - potential to decrease in the future

Why Overjet? 

• Competitive Compensation and Equity
• Fully Remote Working Policy for US Based Employees
• 401k plans with a matching program
• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
• Life and AD+D Insurance 
• 8 weeks Paid Parental Leave 
• Optional HSA with Employer contribution
• Flexible Time Off and company paid holidays
• Annual Learning and Development Stipend
• Work from Home Stipend

Overjet’s Values

• Ambition: We set ambitious goals and strive for excellence.
• Velocity: We focus, act with urgency, and deliver results.
• Ownership: We take ownership, dive deep and solve problems.
• Win-win: We play to win, setting ourselves and our customers up for success.
• Growth: We stay curious, seek feedback, and continuously learn and grow.

Company Recognition

• 2023 — #29 on Linkedin’s Top Startups 2023: The 50 U.S. companies on the rise
• 2023 — Fast Company World Changing Ideas for Overjet’s FDA-cleared dental AI
  
• 2023 — Fast Company World Most Innovative Companies
• 2023 — Fast Company Top 10 Healthcare Companies in the World
• 2022 AI-50 Forbes
• 2022 22 Start-ups to Watch in 2022 - Built in Boston
• 2021 AI 100 Ranking, showcasing the 100 most promising private artificial intelligence companies in the world - CB Insights
• 2021 Digital Health 150, highlighting the 150 most promising private digital health companies in the world - CB Insights
• 2020 & 2019 Digital Health 150 - CB Insights

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don’t meet 100% of the qualifications for this job, we strongly encourage you to apply! 

If you are a Colorado resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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