Full-Time

IT Support Technician II

Updated on 1/10/2025

Jabil

Jabil

10,001+ employees

Global provider of manufacturing solutions

Data & Analytics
Industrial & Manufacturing

Junior, Mid

Florence, KY, USA

Category
IT Support
IT & Security
Required Skills
Customer Service
Requirements
  • Thermal Printers Support (Zebra, Brady)
  • Address security vulnerabilities
  • SCCM Support
  • Windows Patching support
  • Active Directory Support
  • Monitor asset inventory.
  • Verify back up, daily check list, account maintenance.
  • Serve as the point of technical escalation.
  • Perform periodic license audits.
  • Create and configure windows images for site hardware.
  • RF Scanners configuration
  • Provide on call support.
  • Identify and purchase hardware using the EP Process.
  • Administer network hardware (enabling and disabling ports).
  • Administer file services, Print Services and Terminal Servers.
  • Document new processes.
  • Provide support to wireless devices. (i.e. - Access Points).
  • Follow all procedures around the ISS security policy.
  • Provide end user training & technical assistance.
  • Assist Administrators in rotational duties for the following (but not limited to) administration competencies: Network Administration (equipment maintenance, backups, daily checklists). Systems Administration (account maintenance, backups/restores, server maintenance). Business Systems Administration (documentation, process flows, CMRs, troubleshooting). Database Administration (daily checklists, backups, troubleshooting).
  • Load and verify correct operation of software packages.
  • Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Maintain inventory of computer parts and lo of all repairs/service performed.
  • Provide training and technical assistance to users.
  • Participate in the exchange of ideas and information within the department.
  • Ask questions; encourage input from team members.
  • Provide regular updates to appropriate managers.
  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Drive continuous improvement through trend reporting analysis and metrics management.
  • Assure that procedures and work instructions are efficient and not redundant.
  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Confer with reporting manager on complex or unusual situations.
  • Establish new measurement systems if/where possible.
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
Responsibilities
  • Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
  • Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Maintain discretion and confidentiality in all areas pertaining to the IT systems.
  • Understand and embrace the business and IT strategic direction.
  • Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
  • Comply and follow all procedures within the company security policy.

Jabil provides comprehensive manufacturing solutions across various industries, including healthcare, automotive, consumer electronics, and industrial sectors. The company manages the entire process from product design and engineering to final assembly and distribution. This end-to-end approach helps clients streamline operations, cut costs, and speed up the time it takes to bring products to market. Jabil stands out from competitors by utilizing advanced analytics to enhance production processes and deliver better value. With a workforce of over 260,000 employees in 30 countries, Jabil aims to be a trusted partner for leading brands, focusing on efficiency and innovation in manufacturing.

Company Stage

IPO

Total Funding

N/A

Headquarters

Saint Petersburg, Florida

Founded

1966

Simplify Jobs

Simplify's Take

What believers are saying

  • Jabil is expanding its capabilities in electric vehicle manufacturing.
  • The rise of Industry 4.0 technologies enhances Jabil's manufacturing processes.
  • Growing demand for eco-friendly solutions aligns with Jabil's green manufacturing services.

What critics are saying

  • Increased competition in AI-driven supply chain management challenges Jabil's market position.
  • Expansion into India exposes Jabil to geopolitical risks and regulatory challenges.
  • Dependency on third-party technologies may pose integration and reliability risks.

What makes Jabil unique

  • Jabil offers end-to-end manufacturing solutions, from design to distribution.
  • The company integrates advanced analytics to optimize production processes.
  • Jabil's global reach spans 100 locations in 30 countries.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

401(k) Retirement Plan

Paid Vacation