Full-Time

Bilingual Outbound Call Center Rep

Confirmed live in the last 24 hours

Signify Health

Signify Health

1,001-5,000 employees

Facilitates value-based healthcare programs

Healthcare

Compensation Overview

$15Hourly

+ Commission

Entry, Junior

Remote in USA

Category
Customer Success & Support
Sales & Account Management
Requirements
  • Bilingual (English/Spanish)
  • A High School Diploma or equivalent is preferred.
  • 1+ year call center experience OR 2+ years general work experience required.
  • Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
  • A desire to work in an efficient, results-oriented outbound call center environment.
  • Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
  • Good communication skills, friendly and conversational.
  • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
  • Strong computer skills and the ability to use multiple systems at the same time, while making calls.
  • Proficiency in the English language.
Responsibilities
  • Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
  • Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
  • Present a positive, professional, and high energy approach to clients, health plan members, and team members.
  • Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
  • Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
  • Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
  • Report member complaints and escalations immediately to Member Engagement Managers.
  • Participate in peer side-by-side coaching as needed.
  • Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

Signify Health improves healthcare by focusing on value-based care, which enhances patient outcomes while controlling costs. They connect health plan members, payors, providers, and community organizations through a platform that integrates technology and data analytics to support value-based payment programs. Unlike competitors, they align financial incentives with health outcomes, motivating all parties to work together for better patient care. The goal is to create a more efficient healthcare system that leads to healthier and happier lives for patients.

Company Stage

IPO

Total Funding

$93.5M

Headquarters

Dallas, Texas

Founded

2017

Growth & Insights
Headcount

6 month growth

4%

1 year growth

17%

2 year growth

22%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion of in-home diagnostic services positions them as leaders in preventive care.
  • Partnership with UConn Health enhances credibility and reach in academic settings.
  • International hub in Galway City expands global footprint and influence.

What critics are saying

  • Increased competition from Walmart and Walgreens threatens market share.
  • CVS Health's job cuts may disrupt Signify Health's operations.
  • Expansion into international markets presents regulatory compliance risks.

What makes Signify Health unique

  • Signify Health focuses on value-based care, improving outcomes while controlling costs.
  • They integrate technology, data analytics, and networks for value-based payment programs.
  • Their Provider Enablement Platform enhances user experience and operational efficiency.

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