Facebook pixel

Area General Manager
Property Management
Confirmed live in the last 24 hours
Locations
Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Segment
Communications
Quality Assurance (QA)
Requirements
  • This is an In-Market position: (Location required in the Dallas, TX area)
  • 1+ years of management experience (preferably in Property Management)
  • Managing a team is a huge plus
  • Strategic Doer: You're an expert at zooming out and seeing the big picture, but don't overlook the tiny details and love to build from the ground up
  • Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization
  • An obsession with customer experience and satisfaction
  • Ability to thrive in high-growth environments and an evolving startup atmosphere
  • Experience using data and metrics to drive improvement
  • Strong organizational and leadership qualities, an over-communicator, proactive ownership style
  • Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
  • The hands-on mentality to jump in and get things done when it counts
  • Valid Drivers License
Responsibilities
  • Assume ownership and manage relationships of key accounts within a portfolio of properties
  • QA the work of your cleaners and installers (independent contractors)
  • Coordinate team schedules and leverage critical tasks to high performers
  • Inspect cleaned homes and identify training opportunities
  • Evaluate the property and home condition, ensuring inventory meets Landing standards
  • Oversee members' reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
  • Monitor and resolve member support tickets through all member communication channels
  • Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
  • Simultaneously complete multiple daily tasks and build processes for the future
  • Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
  • Build weekly market performance reports and present them to Field Operations leaders
  • Full market segment P&L ownership
Landing

201-500 employees

Landing provides fully furnished apartments available for rent.
Company Overview
Landing provides fully furnished apartments available for rent.