Head of Convenience Partner Management

About the Role

Uber Eats is looking for a passionate and experienced leader, with deep retail and partnership expertise, to lead our U.S. Convenience Partner Management team and deepen our relationships with our most important merchants. You will build and manage a high-performing team, cultivate strong relationships with key convenience partners and their leaders, and develop innovative strategies to unlock new growth opportunities for our merchants and within the Uber ecosystem. In this role, you’ll work closely with Sales, Marketing, Product, Engineering, Strategy, Operations, and Finance partners across Uber to identify and drive growth opportunities and improve how we engage with our key partners.

In this leadership role, you’ll be a strategic driver to Uber Eats’ success within the Grocery & Retail landscape. You’ll wear multiple hats, across executive stakeholder management, team building, strategic planning, contracting and negotiations, and cross-functional execution, all geared towards maximizing the value we deliver to both Uber and our merchants.

Scope of Responsibility

• Executive Stakeholder Management: Develop strong relationships with our grocery merchant leaders and their teams; understand and navigate stakeholder needs and motivations
• Strategic Planning: Develop and execute on a comprehensive strategy for engaging with and growing the business with our largest grocery merchants. This includes identifying new partnership opportunities, crafting compelling value propositions, and driving growth in orders and Gross Bookings
• Build a High-Performance Team: Lead and mentor a team of talented Partner Managers, fostering a collaborative and results-oriented environment. You’ll coach them on effective partnership development, negotiation tactics, and building strong relationships
• Data-Driven Optimization: Leverage data to continuously optimize our merchant partner’s storefront experiences, their merchandising, and marketing; identify ongoing areas for improvement, and execute on them with success
• Operational Excellence: Collaborate with internal operations teams and grocery merchant teams to ensure the optimal assortment, pricing, and promotions are on the platform, while consistently delivering an exceptional customer experience
• Cross-Functional Collaboration: Work seamlessly with internal teams’ leadership (Sales, Marketing, Product, Operations, Finance, etc.) to ensure successful merchant integrations, program execution, and a seamless user experience for both our merchants and users
• Identify emerging technologies and market opportunities that can be leveraged to enhance our merchant partner offerings
• Be a strategic thought leader, consistently pushing the boundaries of innovation and collaboration within the Grocery & Retail space

Basic Qualifications

• 10+ years of experience within the retail, CPGs, e-commerce, or grocery industry, with a proven track record of success in building and managing strategic partnerships
• Experience leading an account management or partnership team
• Bachelor’s degree

Preferred Qualifications

• Deep understanding of the grocery & retail landscape including current market trends, customer needs, and competitive dynamics
• Experience developing and executing go-to-market strategies for new products or services within the retail, grocery and/or e-commerce space
• Demonstrated ability to drive significant growth through strategic partnerships
• Strong business acumen to understand, anticipate, and solve business needs
• Strong relationship management and negotiation skills
• Excellent communication and presentation skills with the ability to effectively communicate complex ideas to both internal and external stakeholders
• Proven ability to collaborate cross-functionally with diverse teams (Sales, Marketing, Product, Operations, Finance, etc.) to achieve shared goals
• Passion for Uber Eats’ mission and a strong belief in the power of strategic partnerships to revolutionize the grocery delivery and retail landscape

For Chicago, IL-based roles: The base salary range for this role is USD$183,000 per year - USD$203,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.