Mobile Service Coordinator/Service Advisor

Drive Your Career with Murgado Ford of Chicago! 

Are you passionate about delivering exceptional customer service and looking to join a team that’s redefining automotive care? Murgado Ford of Chicago, part of the Murgado Automotive Group, is hiring a Mobile Service Coordinator / Service Advisor to manage our growing mobile service program. If you thrive in a dynamic, customer-focused environment, this role is a fantastic opportunity to advance your career!

Competitive Compensation: Earn a solid salary with performance-based incentives.

Comprehensive Benefits: Health, dental, and vision insurance, plus 401(k) with matching.

Career Development: Opportunities for growth within the Murgado Automotive Group.

Flexible Work Environment: Enjoy a mix of onsite and mobile coordination duties.

Team-Oriented Culture: Be part of a supportive and collaborative work environment.

Schedule and Coordinate Mobile Service Appointments: Arrange appointments for customers, ensuring efficient scheduling and route optimization.

Customer Service Excellence: Serve as the primary point of contact for mobile service customers, providing clear and helpful communication throughout the service process.

Accurate Service Documentation: Document all repairs, services, and customer interactions accurately and promptly.

Service Advising: Offer expert advice on maintenance needs and recommended repairs, and upsell services to meet customer vehicle requirements.

Collaboration with Technicians: Work closely with mobile service technicians to ensure timely and efficient service delivery.

Follow-Up and Customer Retention: Conduct follow-up calls to ensure customer satisfaction and encourage repeat business.

Experience: 2+ years in an automotive service advisor, service coordinator, or related customer service role.

Customer Service Skills: Outstanding communication skills and a customer-first attitude.

Organizational Ability: Strong multitasking skills and attention to detail.

Technical Knowledge: Familiarity with automotive maintenance and repairs; Ford experience is a plus.

Valid Driver’s License: Required for occasional support in mobile operations.

At Murgado Ford, we prioritize our team’s growth and our customers' satisfaction. Join us and be part of a company that’s committed to innovation, teamwork, and exceptional service!