Full-Time

Customer Service Representative

Posted on 1/1/2025

ABC Legal Services

ABC Legal Services

201-500 employees

Process serving solutions for law firms

Legal

Compensation Overview

$14 - $16Hourly

Entry, Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Cold Calling
Customer Service

You match the following ABC Legal Services's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions
  • Excellent verbal and written communication skills
  • Ability to function in a fast-paced and innovative environment
  • Ability to read, write and speak English
Responsibilities
  • Learn how we deliver scripted dialogue to recruit new attorneys either through cold call (primary method), text, or email
  • Work with existing network attorneys to cover all assigned hearings in a timely manner
  • Answering incoming calls providing basic information regarding hearings and schedules
  • Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
  • Ability to meet or exceed specific set goals and metrics
  • Daily stand-up meetings with the team
Desired Qualifications
  • Prior experience with phone sales and scheduling coordination is strongly preferred
  • Strong Technical Skills preferred
  • Strong analytic capability - the ability to transform data into insight

ABC Legal Services specializes in process serving for law firms, delivering legal documents reliably and promptly. They offer services like point-to-point special delivery and subscription routes, with features such as GPS tracking and real-time updates. ABC Legal stands out by being the only Central Authority for the U.S. Department of Justice, handling international service requests. Their goal is to provide a streamlined, tech-enabled solution for law firms, ensuring efficient document delivery.

Company Stage

N/A

Total Funding

N/A

Headquarters

Seattle, Washington

Founded

1974

Simplify Jobs

Simplify's Take

What believers are saying

  • Timothy Dinehart's appointment as CEO may bring fresh leadership and new opportunities.
  • Integration with Litify could streamline operations and improve client collaboration.
  • Their extensive network serves over 1 million legal documents annually across 77 countries.

What critics are saying

  • Lawsuit for unfair compensation could lead to financial liabilities and reputational damage.
  • Integration with Litify may pose risks if technology integration faces disruptions.
  • CEO's strategic shifts could unsettle existing operations or client relationships.

What makes ABC Legal Services unique

  • ABC Legal is the only Central Authority for the U.S. DOJ in international service.
  • They offer GPS-based proof of service and real-time updates for document tracking.
  • Their integration with Litify enhances client management and operational efficiency.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Holidays

Paid Vacation

Transit Benefits

INACTIVE