Implementation Specialist
Confirmed live in the last 24 hours
Alayacare

501-1,000 employees

Cloud-based software for comprehensive home healthcare services.
Company Overview
AlayaCare stands out as a leading provider of cloud-based home health care software, offering a comprehensive, end-to-end solution that integrates clinical documentation, back office functionality, and mobile care worker capabilities. The company's commitment to advancing home care is demonstrated through its robust platform, which facilitates seamless communication between agencies, clients, and families. With a rapidly expanding team of over 500 employees across three continents, AlayaCare's diverse and inclusive culture fosters a dynamic work environment that encourages continuous learning and growth.
Data & Analytics

Company Stage

Series D

Total Funding

$255.4M

Founded

2014

Headquarters

Montréal, Canada

Growth & Insights
Headcount

6 month growth

3%

1 year growth

12%

2 year growth

6%
Locations
Montreal, QC, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Hubspot
CategoriesNew
Operations & Logistics
Supply Chain Management
Transportation & Distribution
Requirements
  • Bachelor's Degree in a relevant field (health sciences, business, social sciences, etc.)
  • Software implementation experience within a SaaS company or as an internal subject matter expert implementing software
  • 1+ years of experience working in SaaS within a similar capacity (implementations, projects, customer success, training, etc.) and/or home healthcare (back-office)
  • 2+ years of experience in a customer-facing role
  • Experience leveraging technical tools; experience with project management software and CRM software is strongly preferred
  • Knowledge of the Canada and/or USA home health or post-acute care space is a definite asset
  • Strong organizational and time-management skills with an attention to detail
  • Excellent communication and interpersonal skills
  • Solution-focused and creative in problem-solving techniques
  • Willingness to travel within Canada and the United States for on-site customer activities
Responsibilities
  • Deliver on-site and remote training to customer trainers and end users
  • Develop customer-specific training plans focused on maximizing adoption
  • Execute high-quality workflow reviews, using knowledge of AlayaCare platform and customers’ businesses to ensure alignment
  • Assume responsibility for project progress, ensuring that scope is adhered tracked regularly across deliverables
  • Identify risks during delivery-led engagements while collaborating with Professional Services Consultants to develop and deploy a mitigation strategy
  • Meet regularly with customer and internal stakeholders to review project progress against the project plan
  • Focus on achieving high customer satisfaction scores for Delivery components
  • Gain and maintain specific product and market specializations to further drive value on projects
  • Support customer-related issues during implementation, engaging our CS Support team when required
  • Ensure data is accurately input into the project management software (Mavenlink), and CRM software (HubSpot), or where required
  • Maintain up-to-date knowledge of and compliance with internal processes and procedures
  • Participate in onsite customer-facing trainings and go-lives (travel within Canada and the United States)