Full-Time
Account Handler
Commercial & Schemes
Updated on 9/9/2026
Howden
1,001-5,000 employees
Global insurance intermediary and broker network
No salary listed
Warrington, UK
Hybrid
Three days onsite per week required; training is onsite full-time.
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- At least 12 months of customer service experience.
- At least 12 months of administration experience.
- A good level of technical insurance skills, assessed through regular in-house testing.
- Good negotiation and broking skills.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Good literacy and numeracy.
- Five GCSEs at grades A*–C, including Maths and English.
- Prioritise and handle all work promptly and accurately.
- Handle written and telephone queries professionally and process them in line with service standards.
- Produce accurate and professional documentation.
- Process adjustments in line with procedures, including notifying insurers, issuing revised documentation, and collecting additional premiums.
- Refer queries outside personal experience, knowledge, or authority to senior staff.
- Conduct re-marketing exercises.
- Issue renewal documentation.
- Process client payments in line with company procedures.
- Enter data.
- Participate in meetings as required.
Howden operates as a global insurance intermediary that distributes insurance products and services through retail and specialty broking, reinsurance broking, and underwriting. It uses a tech-enabled B2B distribution model to connect clients with insurers and provide tailored risk management and insurance solutions, while growing through acquisitions such as Barnett Waddingham and ARM Group to broaden capabilities like captive management. Its approach combines a broad mix of channels with strategic acquisitions to expand into new markets, including Asia and Japan, differentiating itself from peers. The aim is to extend global reach, deepen service offerings, and become a comprehensive end-to-end insurance distributor for corporate and multinational clients.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$4.1B
Headquarters
London, United Kingdom
Founded
1882
Get referred to Howden
See people who can refer or advise you
Simplify's Take
What believers are saying
- On 5 February 2026, Howden raised $703 million, funding growth and talent.
- On 1 April 2026, Howden completed Evelyn Partners' employee-benefits sale, deepening UK benefits.
- Howden named Alaric Lee Hong Kong CEO on 1 July 2026, accelerating Asia.
What critics are saying
- Since May 2025, WTW, Marsh, Aon, Brown & Brown, IMA, and USI sued Howden US.
- Howden's March 2026 leverage hit 5.1 times EBITDA, pushing refinancing pressure toward 2030.
- If U.S. injunctions persist into 2027, Howden US's team-raid model loses growth.
What makes Howden unique
- Howden’s employee-owned structure still retains 32.2% management and employees, per S&P January 2025.
- On 2 July 2025, Howden acquired Holos, expanding Japan retail, reinsurance, and captive management.
- On 31 March 2026, Howden launched IAL, combining 90 actuarial and longevity consultants.
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Benefits
Flexible Work Hours
Hybrid Work Options
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 17%1 year growth
↑ 17%2 year growth
↑ 20%Howden makes senior appointment to global benefits management team. Howden Employee Benefits has appointed Hannah Proctor as global benefits management team leader. Proctor has more than a decade of experience working in employee benefits, including four years working in Singapore with Mercer Marsh Benefits, advising multinational employers across the UK, Asia-Pacific and the Middle East. In her new role she will work in Howden's London office and will report to Anne Terry, managing director of Howden's multinational client practice. Terry says: "[Proctor] has built a strong track record for this role: a decade in employee benefits, four of those years working abroad with multinational clients, and relationships across many countries built on real collaboration. She has the entrepreneurial, energised approach that fits our culture at Howden." Video.
USI Insurance sues three former producers over move to Howden US. Published on 30 August 2026 at 5:05 pm - Written by Chris Martin - Reading duration: 3 minutes USI Insurance Services has sued three former producers who resigned in June to join competitor Howden US, alleging they violated contractual obligations by helping move client accounts worth $330,000 in annual revenue, according to a lawsuit filed in August in U.S. District Court for the Eastern District of Virginia. The producers - Peter Dunst, William Seidler, and Jacob Spencer, all based in Alexandria, Virginia - resigned on June 1 with the 60-day notice required by their employment agreements. However, shortly after that notice period expired, several USI clients submitted broker-of-record letters naming Howden as their new broker, USI alleged in the filing. USI claims the three producers signed employment agreements prohibiting them from soliciting USI clients for two years or prospective clients for one year after departure. The three managed business generating approximately $2.3 million in annual revenue for USI. "Upon information and belief, defendants have breached, are breaching, and intend to further breach the covenants of their employment agreements requiring them to refrain from soliciting clients and accepting or servicing USI client accounts," USI said in the suit, seeking damages and injunctive relief. The suit alleges that even if the producers did not directly solicit the accounts, a separate clause in their employment agreements prohibits them from accepting or providing services to USI client accounts. USI is among multiple major brokers that have pursued legal action against Howden US and departing employees on similar grounds over the past year. A broader pattern of talent raids and litigation. Since launching its U.S. retail operation in August 2025, Howden has hired an estimated 500 or more staff from rivals, triggering lawsuits from Marsh, Aon, Willis Towers Watson, Brown & Brown, and Alliant. Each lawsuit alleges violations of employment contracts, client solicitation, and misappropriation of confidential information. When Howden failed to acquire Risk Strategies in early 2025 - a deal that would have given it a credible U.S. retail platform - the firm pivoted to what critics call a "talent-led market entry strategy." Rather than organic growth or conventional acquisition, Howden recruited entire teams from competitors, complete with their institutional knowledge and client relationships. Marsh described its executives as having "worked covertly over many months" while being paid by Marsh to solicit employees for Howden. WTW accused Howden of "coast-to-coast raids" that could sweep up more than 100 employees at once. The scale of talent movement escalated dramatically in December 2025, when Howden hired approximately 200 Brown & Brown employees overnight on December 18-19, targeting the legacy Hays Companies employee benefits operation. Brown & Brown's CEO said the Howden-driven talent war cost the firm $23 million in revenue in the immediate aftermath and projected the full-year 2026 cost could reach $60 million. Courts have granted preliminary injunctions and temporary restraining orders in multiple cases, barring former employees from soliciting clients or recruiting colleagues. In December 2025, a court granted Aon a preliminary injunction against Anthony Rampersaud and others who had departed to Howden, and similar orders have followed in Marsh and other cases. The broader pattern reflects what industry observers describe as a "litigation epidemic" in the brokerage sector, with established firms contesting what they view as systematic raids of talent and client relationships. Sources. * Insurance Journal - core reporting on the USI lawsuit filing, producer names, resignation date, revenue figures, and contract terms * Insurance Business Magazine - comprehensive coverage of Howden's talent acquisition strategy, the broader litigation pattern, Brown & Brown raid details, and industry context * The Insurer - reporting on USI allegations and the pattern of lawsuits against Howden * Commercial Risk Online - details on USI's allegations and contract violations Give your feedback. Chris Martin is a US economics and current affairs journalist covering the intersection of policy, markets, and everyday financial life. With a background in financial reporting and a sharp eye for the stories behind the numbers, Chris brings clarity to some of the most complex issues shaping the American economy today. At ECIKS.org, Chris covers breaking developments across domestic economic policy, business strategy, Wall Street movements, and political decisions that ripple through financial markets. His reporting blends rigorous data analysis with accessible storytelling making critical information useful for investors, entrepreneurs, and engaged citizens alike. ECIKS.org is an independent media. Support ECIKS by adding ECIKS to your Google News favorites:
USI sues 3 former producers after they allegedly moved clients to Howden US. USI Insurance Services has sued three former producers, who "reneged on their contractual obligations" in a move to competitor Howden US, the brokerage alleged. According to a lawsuit filed earlier this month in U.S. District Court for the Eastern District of Virginia, producers Peter Dunst, William Seidler, and Jacob Spencer resigned on June 1 to join Howden US Specialty who, in the words of USI, is a "known raider of insurance brokers." Multiple brokers have suits filed against former employees and Howden. Allegations include violations of employees contracts, taking clients, and stealing confidential information. In the USI suit, the broker claims Dunst, Seidler, and Spencer - who each reside in Alexandria, Virginia - each signed employee agreements preventing them from soliciting USI clients for two years or prospective clients for one year if they were to leave USI. Though the trio submitted 60-day notice as required by their contracts, shortly after this time period several clients managed and serviced by the defendants submitted broker-of-record letters showing Howden as their new broker, USI said. The clients generated nearly $330,000 in annual revenue to USI, according to the suit. Dunst, Seidler, and Spencer presided over business for USI that brought in about $2.3 million in annual revenue. "Upon information and belief, defendants have breached, are breaching, and intend to further breach the covenants of their employment agreements requiring them to refrain from soliciting clients and accepting or servicing USI client accounts and/or active prospective clients," said USI, which seeks damages and injunctive relief. USI claims that even if Dunst, Seidler, and Spencer did not directly solicit the accounts, a different clause in their employment agreements prohibits them from accepting or providing services to these accounts. Was this article valuable? Chad is National News Editor at Insurance Journal. He has been a journalist since 2000, with a focus on the insurance industry since 2007, reporting on trends and coverage in most lines of insurance as well as natural catastrophes, modeling, regulation, legislation, and litigation. Chad can be reached at [email protected] Interested in lawsuits? Get automatic alerts for this topic.
Howden's US casualty director moves to Price Forbes. Chris Harris brings 30-plus years across London, European, and Bermuda markets to the role. Chris Harris has joined Price Forbes as managing director and head of US casualty. He brings more than three decades of experience placing US casualty business across the London, European, and Bermuda markets. Harris moves from Howden, where he served as divisional director of US casualty. He has previously held senior roles at Bowring Marsh and BMS. He has also worked in underwriting at several managing general agents. Price Forbes said the appointment takes effect immediately. Three weeks ago, the broker added casualty lines to its Lectio cross-class follow facility. That move covered placements in the US, Canada, and Australia and brought Lectio's total premium scope to approximately $1.6 billion. Ardonagh Specialty chief underwriting officer Dan Walsh described casualty as one of Price Forbes' largest lines of business. US casualty is the one major commercial line where rates are still rising. Marsh put US casualty rates up 7 percent in Q2 2026, while property, cyber, and financial lines all softened. The segment has posted underwriting losses for 14 consecutive years, according to Guy Carpenter. Social inflation, nuclear verdicts, and a litigation environment that shows no sign of easing continue to drive the losses. That combination of persistent losses and tightening facultative supply is what makes Harris' dual background useful. Most brokers placing US casualty in London have spent their careers on one side of the transaction. Harris has held underwriting roles at MGAs as well as senior broking positions. That gives him a clearer read on where markets will follow and where they won't. Broker with an underwriter's background. Harris' background spans both sides of a placement. In addition to his broking career at Howden, Bowring Marsh, and BMS, he has held underwriting positions with MGAs. John Thompson, CEO of Price Forbes Broking, said Harris has steered the US casualty market through multiple cycles from both an underwriting and broking perspective. Price Forbes operates within Ardonagh Specialty, part of the Ardonagh Group. The group trades from London, Bermuda, the United States, and Singapore. Harris said Price Forbes' relationships with independent US wholesalers and retailers are consistent with the business he knows well. He said mentoring is something he expects to take on as he settles into the role.
Howden adds Sonija Cheng to Hong Kong financial lines team. Howden has added Sonija Cheng to its financial lines team in Hong Kong as a director, according to a LinkedIn update on Friday from Franky Mok, head of Howden's financial lines group in Hong Kong. Che... To continue reading the full article and get full access to the InsuranceAsia News platform, please enquire about a subscription. Your company may already have a corporate license in place. * Clement Cheung reappointed Hong Kong Insurance Authority CEO for three-year term * August 14 He will serve through until August 2029 having led the regulator since 2018. * bolttech taps 'accomplished leader' Rohith Murthy as Malaysia GM * August 14 He brings more than 20 years of experience in digital financial services, banking and product innovation across Asia and Europe. * Etiqa Insurance Singapore promotes Claudia Soh as CEO * August 14 She has been serving as acting chief executive officer while also holding her role as chief financial officer for the last six months. * Hong Kong to reappoint Clement Cheung as Insurance Authority chief: report * August 14 Cheung, who has led the regulator since 2018, is due to complete his current three-year term on Friday. Partner Content * Beazley | Clean marine: How aqua-innovators can ride the energy wave Insurance is critical to clean marine progress, but new fuels bring risks traditional policies do not fully cover, presenting market players an opportunity to build new models. * PartnerRe | Dementia the protection gap insurers can no longer ignore Unlike acute illnesses, dementia creates a long tail of financial need and its impact extends well beyond patients. * Sedgwick | Investing in people is shaping the future of loss adjusting in Asia Sedgwick Asia says it is ready to meet the evolving challenges of Asia's dynamic insurance markets. * PartnerRe | Understanding ageing in APAC: why perception, planning and protection don't always align Ageing is shaping finances, family dynamics and insurance needs of the caregiving ecosystem, but current product propositions and underwriting frameworks are not keeping pace with protection needs, finds PartnerRe survey.