Full-Time
Lead Change Management
Posted on 9/9/2026
Altice USA
1,001-5,000 employees
Cable, fiber, and broadband provider
Compensation Overview
$123.4k - $202.7k/yr
No H1B Sponsorship
Plano, TX, USA + 1 more
More locations: Bethpage, NY, USA
In Person
Bachelor's
 IT Operations |
|---|
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- A Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent work experience.
- At least 8 years of experience in telecommunications support, engineering, design, and/or problem resolution.
- A demonstrated track record leading complex cross-team root-cause investigations in a complex production environment.
- Demonstrated experience driving repeat-incident reduction through systemic problem analysis and root-cause-analysis-driven changes.
- ITIL Foundation v3 or v4 certification.
- Mastery of root-cause-analysis techniques, including 5 Whys, fishbone, fault tree, timeline analysis, and contributing-factor analysis.
- Strong working knowledge of telecommunications design, engineering, and implementation to drive and deliver root-cause analysis and support TCAB.
- Strong analytical capability to define key performance indicators, build dashboards, and drive evidence-based improvement.
- Ability to lead complex cross-team investigations and influence without formal authority.
- Strong written and verbal communication, including presenting to leadership audiences and writing executive-ready summaries.
- Own Problem Management actions for the assigned service area by tracking, validating, and completing actions and removing bottlenecks.
- Lead complex root-cause investigations as the senior practitioner for root-cause-analysis discipline.
- Identify recurring change failures and incident patterns within the service area and convert findings into Problem records and remediation actions.
- Partner with Change Management to scope, prioritize, and track root-cause-analysis-driven changes through completion.
- Validate that corrective changes address the true root cause rather than only the symptom, and challenge incomplete remediation.
- Coach Change requesters on linking changes to Problem records and incident learnings.
- Define local execution standards, including root-cause-analysis templates, Problem record quality, and action-tracking criteria.
- Review and approve complex Problem records and corrective-change packages, enforcing quality and risk-mitigation standards.
- Integrate learnings from incidents and problems into process documentation, templates, and training updates.
- Define and maintain Problem Management metrics, including corrective-action closure rate, repeat-incident rate, and mean time to root cause.
- Use segmentation and cohort analysis to identify high-risk systems, change types, or teams contributing to repeat problems.
- Drive early discovery of recurring change failures and repeated incidents within the assigned scope.
- Mentor L1-L3 analysts in Problem and Change Management, coach peers, and set standards for the service area without direct reports.
- Drive cross-functional contributors toward shared outcomes without formal authority.
- Present to leadership audiences and convert ambiguity into a recommended path with articulated trade-offs.
- Handle difficult conversations, including pushback on incomplete root-cause analysis and escalations.
- Own the automation roadmap for the service area's Problem Management work and prioritize use cases by return on investment and risk reduction.
- Define guardrails for artificial intelligence use in Problem investigation, including human-in-the-loop controls, override paths, and audit logging.
- Partner with engineering and artificial intelligence/machine learning teams on solution design, such as automated pattern detection in incidents.
- ITIL Specialist - Create, Deliver & Support certification or ITIL Specialist - High-Velocity IT certification.
- Experience in telecommunications, cable, or large-scale service provider environments.
- Familiarity with configuration management database hygiene as it relates to root-cause analysis and impact analysis.
- Experience with artificial intelligence or machine learning applied to incident pattern detection or root-cause-analysis augmentation.
- A track record of mentoring junior analysts.
Altice USA provides broadband internet, digital television, VoIP phone services, and mobile plans under the Optimum brand to about 4.6 million residential and business customers across 21 states. Its core offering is high-speed internet delivered over a 100% fiber-optic network aimed at faster, more reliable speeds, with options for bundled or standalone services. Revenue comes from monthly subscription fees from customers. The company differentiates itself by committing to a fully fiber-optic network to boost speed and reliability and by offering a wide range of services—internet, TV, phone, and mobile—under one brand. Its goal is to connect homes and businesses with dependable communications and to grow its fiber network and customer base.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Bethpage, Tennessee
Founded
2015
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Simplify's Take
What believers are saying
- Q1 2026 added 13,000 fiber customers, lifting total fiber customers to 729,000.
- Altice secured a $1 billion Bronx and Brooklyn network loan in 2025.
- Adeia’s long-term IP license agreement in 2025 removed a major litigation overhang.
What critics are saying
- July 2026 News 12 cuts gutted Connecticut, Bronx, Brooklyn, and Westchester operations.
- Altice sued Apollo, Ares, and BlackRock in November 2025 over refinancing access.
- $26 billion debt and 2027 maturities create restructuring pressure if negotiations fail.
What makes Altice USA unique
- Optimum’s 100% fiber build reached 3 million passings by July 2026.
- Lightpath builds AI-grade fiber in Columbus, Pennsylvania, and New York corridors.
- Nexstar restored Optimum programming in January 2025, reducing churn risk after blackouts.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Performance Bonus
Tuition Reimbursement
Company News
Major cuts at News 12. July 16, 2026 Mark Sudol The New York Post and other outlets are reporting major cuts at News 12 in Connecticut, the Bronx, Brooklyn and Westchester. More than two dozen people have lost their jobs companywide; 11 were let go in Connecticut including long time anchors Mark Sudol and Becky Suran. Mark was also the dedicated moderator of the weekend interview program "Power and Politics." Becky Suran Insiders say Altice USA, the parent company of News 12, has decided to produce one regional newscast with short local cut-ins. Hyper-local newscasts will continue on Long Island and New Jersey, where the company says, the audience justifies the effort. Less than ten reporters and photographers will remain at News 12 Connecticut.
When the music stops, read the fine print. March 23, 2026 Something is shifting in the markets. Inflation expectations hit 5.2% last week in the US, the highest since March 2023. Three weeks ago the bond market was pricing in rate cuts. Now the probability of a Fed rate hike by year end (24.6%) is more than three times the probability of a cut (7.5%). Fed fund futures have pushed the next expected cut all the way out to October 2027. That shift is showing up in US credit. Only 26% of leveraged loans sit above par, down from roughly 65% earlier this year. Software names make up just 1% of that number. And Morningstar put out a statistic last week that deserves more attention: over the past 12 months, 16 of 17 US private credit rating downgrades to default or selective default were distressed exchanges. Not formal filings. Not orderly processes. Negotiated outcomes where the documentation determined who got paid and who didn't. That's the picture in America, but if you think Europe is insulated, think again. As I wrote in the Financial Times last week, the European market has seen a sharp rise in liability management exercises over the past two years: Altice France, Altice International, Ardagh, Victoria, Selecta, Hunkemöller. Borrowers are now going further than just using covenant flexibility. Altice USA filed a lawsuit against a group of major creditors including Apollo, Ares, and BlackRock, arguing that their cooperation agreement amounts to an illegal cartel. If that argument succeeds in a US court, expect European issuers to bring the same playbook across the Atlantic. If that doesn't work, there's always the coop blocker to fall back on - it's not cleared in Europe yet, but if history is anything to go by, borrowers and sponsors won't stop trying. This is the pattern on both sides of the pond. Borrowers restructure through liability management exercises, exchange offers, and consent solicitations. If something doesn't work, the finance team will draft around it in the next deal. Every one of those transactions turns on what the credit agreement actually says: subordination mechanics, basket capacity, intercreditor provisions. Meanwhile, AI continues to threaten disription. According to the restructuring newsletter Petition, a tweet went viral last week claiming AI can now draft legal contracts better than $800/hour lawyers. The restructuring community's reply went for the jugular: "ok now do the Kirkland & Ellis Superpriority Credit Agreement and Exit Consent to Existing First Lien Credit Agreement." Like all jokes there is a kernel of truth there - a template NDA and a live covenant negotiation in a distressed deal are different universes. And right now, credit professionals on both sides of the Atlantic are embroiled in the latter. AI cannot read these risks for you. Some liability management exercises are more marathon than sprint. Take The LYCRA Company - it filed Chapter 11 last week after seven years of serial restructuring transactions stacked on top of each other: acquisition debt, mezzanine enforcement, an IP drop-down, a failed sale, a change of control trust, and a plan with tiered penny warrants and distribution waterfalls. EBITDA down 67% in two years. Talk about kicking the can. The people who can read these documents are making the calls. Everyone else is relying on someone else's summary. On either side of the Atlantic, that's no longer a shortcut you can afford.
Adeia enters into long-term IP license agreement with Altice USA.
Altice USA to present at the bank of america Securities 2025 Media, Communications & Entertainment Conference.
Altice portugal is cutting about 1,000 jobs, or 16% of its workforce, as advances in artificial intelligence (AI) make some functions redundant, bloomberg reported this wednesday.