Technical System Support Specialist

Students may only have 5 open job applications at a time.

Work Experience:

Intermediate (Developing Skills)

Work Experience Description:

Ideal for students who have begun gaining relevant experience and are building their skills through internships, part-time jobs, or significant projects. Typically aimed at sophomores or juniors who have completed a combination of introductory and advanced coursework.

Job Summary:

Utilizes basic IT knowledge to analyze, debug, test, and modify the configuration of technology-related products, internet applications, and information support systems. Create new and modify existing documentation and procedures, training materials, tutorials, and reports. Provides assistance and training for end-users.

Overview of Job Responsibilities:

• Provides technical support and basic system troubleshooting
• Assists in writing new financial reports in the system, modifying current reports and announcements for home page and workday applications
• Provides support in testing new Workday features and testing business process configurations for Workday Finance and Workday Student Financials
• Assists in maintaining existing and developing new video tutorials and training materials, and quick reference guides
• Provides training and assistance for campus end-users with accessing financial data, running reports, and generating transactions.
• Assists the Web and Technical Writers with process documentations, web updates, department policy updates, Monday.com board management, and department canvas training
• Performs other duties as assigned

Skills & Personal Attributes:

• General knowledge of accounting and business concepts and systems is preferred.
• Excellent analytical and technical skills, communication skills both verbal and written, and time management
• Proficiency with data and content creation applications such as Microsoft Word, Excel, Visio, Teams, and PowerPoint, as well as Canvas, ScreenPal, Speechify, Adobe Express, Adobe Premier Pro and Monday.com is helpful.
• Familiarity or experience with Brightspot or other web authoring tools is preferred.
• Highly organized, attentive to details, and forward-thinking.
• Project management skills are also helpful.

Work Location

• Air-conditioned office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Base Rate Per Hour:

14.50