Account Coordinator

Company Description

As part of Publicis Groupe, Starcom blends creativity, data, and deep expertise to craft media experiences that move people — and in turn, move business. Leveraging unique data assets, unparalleled media relationships, and the buying scale of the Groupe, we turn insight into impact.

Today’s media landscape is faster, noisier, and more fragmented than ever. People are constantly scrolling, streaming, and switching — and despite more ways to connect, many brands feel further away from their audiences. Short-term thinking dominates. Quick wins overshadow long-term momentum.

At Starcom, we see it differently. Change isn’t a threat — it’s an opening. Our mission has always been the same: know people deeply, then connect with them meaningfully. We unlock opportunities across paid, owned, shared, and earned media to keep brands relevant and resonant.

We help clients navigate what’s next — not by chasing every shiny object, but by knowing which ones matter. Our media thinking is fuelled by human insight, built for the context of each channel, and optimised for the outcomes that count.

Because when you move people, you move business. For today. For tomorrow. For good.

Overview

Role Purpose:

The Account Coordinator plays a vital role in ensuring the smooth day-to-day delivery of administrative and operational tasks across the client and craft team. This is a hybrid role providing essential support for media planning and buying across all channels. The Account Co-ordinator also supports the client service delivery and plays a key role in providing accurate reporting for internal and client needs.

Key Responsibilities:

Campaign Management

• Support the team in managing timelines, meeting preparation, and follow-ups to ensure seamless delivery.
• Assist in compiling client-facing documents, presentations, and reports with accuracy and attention to detail.
• Maintain up-to-date records of client communications, approvals, and campaign assets.
• Support campaign delivery by managing timelines, trafficking assets, and coordinating approvals.
• Assist the team in any bookings across all media channels
• Ensure strong collaboration with creative agency i.e. material instructions, deadlines etc
• Ensure all Material Instructions are correct and sent out in a timely fashion and approved by relevant team member prior to sending
• Assist the team to buy, track and optimise all campaigns efficiently within deadlines by:· Provide accurate and timely data entry of campaigns (using correct rate cards, surveys, POs, job codes and BCC     commission rates)· Post-match all TV campaigns weekly· Ensure POP/tear sheets are collected and disseminated internally/to clients
• Assist in compiling campaign performance reports and insights.
• Assist in writing up discrepancy sheets, get sign off and assist to negotiate compensation and placement
• Supporting digital ad ops and trafficking as required

Commercial

• Assist in tracking budgets, purchase orders, and invoicing processes in collaboration with finance and client teams.
• Maintain accurate records of scope of work and resource allocations.
• Support the team in identifying and documenting opportunities for upselling or cross-functional collaboration.

People

• Foster a collaborative and inclusive team environment by supporting colleagues and contributing positively to team culture.
• Stay informed on media trends and contribute ideas to team brainstorms and planning sessions.
• Participate in agency learning and development initiatives.
• Maintain strong working relationships across internal teams and external partners.

Skills & Competencies

• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Effective written and verbal communication.
• Proficiency in Microsoft Office and media tools/platforms.
• Willingness to learn and grow in a fast-paced environment.
• Collaborative mindset and positive attitude.

Account Co-ordinator Behaviours

• Reliable & Detail-Oriented – Delivers consistent, high-quality work with precision.
• Team Player – Supports others and contributes to a positive team dynamic.
• Curious & Growth Minded – Seeks opportunities to learn and improve.
• Responsive & Proactive – Anticipates needs and takes initiative.
• Professional & Ethical – Acts with integrity and respect in all interactions.#LI-AN1

Additional Information

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitmentpublicisgroupe.com; your personal information will be kept confidential.