Academic Services Coordinator

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Description

The Laney Graduate School is seeking an entry-level Academic Services Coordinator to support and enhance the student experience throughout the academic journey. This role serves as a key resource for students by providing academic advising, guidance on program requirements, and connections to university support services. The Academic Services Coordinator assists with a variety of academic functions, including student records management, communications, mentorship program support, and student success initiatives. The ideal candidate is highly organized, detail-oriented, and committed to delivering exceptional customer service while fostering student well-being, academic achievement, and professional development. Working collaboratively with faculty, staff, and university partners, this position plays an important role in promoting student engagement and success within the Laney Graduate School.

KEY RESPONSIBILITIES:

• Assists in coordinating one or more student academic functions for a school or program such as admissions, financial aid, registration or student placement.
• Assists and advises students.
• May maintain budget records and assist in budget administration.
• Assists in preparing communication materials about a school or program.
• Actively participates in committees pertaining to academic services.
• Maintains and updates students' records in organized filing system and compiles reports from this.
• May develop resources for students to address particular needs.
• May supervise clerical personnel.
• Performs related responsibilities as required.

CURRICULUM SUPPORT 30%:

• Supports curriculum management, including submitting each semester’s class schedule to the Office of the Registrar, monitoring and updating system listings, fielding student questions, and ensuring timely completion of course evaluations.
• Researches options and advocates for program classroom and computer lab needs, facilitates classroom assignments, provides classroom supplies and materials.
• Supports the management of students’ course preferences and enrollments, including drop/add, course withdrawals, and course audits.
• Monitors academic progress and compliance with requirements for competencies, certificates, and graduation, collecting and compiling all necessary documentation.
• Communicates with instructors in relation to class schedule and roster, and grade posting deadlines; facilitates instructor access to instructional technology.
• Serves as MDP liaison for the ARCHE cross-registration process.

EXPERIENTIAL LEARNING AND COORDINATION 30%:

• Informs students of jobs, internship opportunities, and professional development resources.
• Supports U.S.-based summer field practicum component by communicating with students and contributing to preparation sessions and materials.
• Maintains accurate and updated records of all student internship placements, including credit requirements, scope of work, deliverables, supervisor evaluations, and prepares relevant reports.
• Maintains record of students' deliverables, timesheets, supervisor evaluations, and practicum.

PROGRAM OPERATIONS, ASSESSMENT, AND REPORTING 15%:

• Ensures optimal MDP team functioning, coordinates and facilitates staff meetings and retreats, ensuring documentation and assignment follow-up of action items.
• Analyzes all evaluation processes (orientation, courses, mentorship, internships, etc.), synthesizes and communicates feedback to the team to foster improvement and innovation.
• Maintains and updates database of MDP alumni employment and contact information.
• Aligns team actions with calendars, milestones, and virtual workspaces.
• Assists with coordination of program events, workshops, presentations, and visitors.
• Provides additional programmatic support as needed.

STUDENT ENGAGEMENT AND SUPPORT 15%:

• Assists in maintaining the mentorship program.
• Directs students to appropriate university resources, including academic support, professional development, and student well-being services.
• Provides ongoing academic advising to students throughout the academic year, including guidance on program requirements, course sequencing, and progress toward degree completion.
• Assesses individual and cohort-level student needs and develops a repository of program and researched local community-based resources to support and promote student well-being and success.

COMMUNICATIONS, RECRUITMENT, AND ADMISSIONS 10%:

• Assists in onboarding new cohorts, including gathering student data and orientation activities.
• Oversees organization of admission events and student campus visits, as needed.
• Represents the program at academic and career fairs and other outreach events to promote the program, engage prospective students, and provide information about admissions requirements and program opportunities.
• Assists with updating and distributing recruitment and promotion materials, including program presentations, email communications, and informational resources.

ADDITIONAL DETAILS:  

• Pay Rate: $20.19/hour ($42,000 annualized) – this is the maximum pay rate for the position.
• Robust benefits package starting day one.
• Work Authorization: This position is not eligible for immigration sponsorship now or in the future.
• Work Location: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home options may be granted after a training period and is dependent on work performance.

MINIMUM QUALIFICATIONS:

• A bachelor's degree in the school's or program's area of specialty or a related field and one year of experience in student admissions, registration, financial aid or related field or an equivalent combination of education, training and experience.
• Previous experience with various personal computer software applications.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Education, Public Administration, or related field OR a High School Diploma/GED and a minimum of four years of relevant experience.
• Ability to lift and transport materials and supplies weighing up to 15lbs for program events and activities.
• Proficiency with Adobe and Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint.
• Strong organizational and time management skills with the ability to manage multiple tasks and priorities.
• Excellent written and verbal communication skills.
• Capable of working independently and collaboratively.
• Experience working in higher education or with an academic program.
• Experience with experiential learning programs.
• Experience working with diverse student populations, including international students.
• Ability to adapt to a constantly changing environment.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at [email protected] or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.