About Medallion:

Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over two years, we’ve launched our platform, built an all-star team, powered hundreds of great companies, and served thousands of healthcare providers across the industry. To date, Medallion has saved over 250,000 administrative hours for our customers!

Founded in 2020, Medallion has raised $85M from world-class investors like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.

About the Role:

We are looking for an IT Engineer to be the first point of contact for the daily operations of Medallion’s team members. You will be part of the IT team and working closely with other departments to keep the daily IT systems and services running smoothly. The start time for this position will be at 7am EST. 

You will be the first point of contact via our ticketing system (Freshdesk). As a member of IT, you will also be assisting the team in automating SaaS applications to assist in secure scalable growth.

The IT Team wants someone who is passionate about helping others and has a customer service mindset with a friendly outgoing demeanor. You should feel excited and empowered assisting and educating others with their IT related needs. IT has the best customers, they are your friends and co-workers! 

Compensation for this role is between $75,000 - $100,000 depending on location and level.

You will:

• Be excited to assist the best customers, our employees!
• Be the first point of contact for employees seeking technical assistance through company communication channels 
• Use SaaS software to automate tasks (Onboarding, offboarding, permissions, etc.) as we grow and scale. 
• Participate in onboarding with new hires, security awareness initiatives and Risk Management initiatives
• Use Freshdesk to triage tickets and respond to support questions daily.
• Provision/Deprovision equipment, services and software for employees and contractors
• Provide hardware technical support though diagnostic techniques and pertinent questions while being remote (laptops, mobile devices, printers)
• Support our SaaS products and software
• Assist in creating standard operating procedures and training documentation pertaining to computer troubleshooting and usage
• Engage with all areas of the business to ensure IT compliance per Medallion policy and procedures

You may be a fit for this role if you have:

• A customer service oriented mindset, you are passionate about helping others solve their technical issues!  
• 2-3+ years of experience in a Help Desk environment
• Experience troubleshooting computer systems and mobile devices such as Mac, Windows, Linux, iOS, Android
• Good working knowledge of Google Workspace and SaaS applications
• Excellent organizational and communication skills.
• Experienced with a ticketing system (Freshdesk, JIRA, ServiceNow, Zendesk)
• Familiarity with MDM (Rippling, Jamf, Kandji, Airwatch etc.)
• Experience troubleshooting audio/video conference applications (Zoom, Google Meet)
• Ability to resolve basic technical issues
• Understanding of TCP/IP and networking concepts, security alerts and incidents

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