Posted on 12/21/2022
- A customer service oriented mindset, you are passionate about helping others solve their technical issues!
- 2-3+ years of experience in a Help Desk environment
- Experience troubleshooting computer systems and mobile devices such as Mac, Windows, Linux, iOS, Android
- Good working knowledge of Google Workspace and SaaS applications
- Excellent organizational and communication skills
- Experienced with a ticketing system (Freshdesk, JIRA, ServiceNow, Zendesk)
- Familiarity with MDM (Rippling, Jamf, Kandji, Airwatch etc.)
- Experience troubleshooting audio/video conference applications (Zoom, Google Meet)
- Ability to resolve basic technical issues
- Understanding of TCP/IP and networking concepts, security alerts and incidents
- Be excited to assist the best customers, our employees!
- Be the first point of contact for employees seeking technical assistance through company communication channels
- Use SaaS software to automate tasks (Onboarding, offboarding, permissions, etc.) as we grow and scale
- Participate in onboarding with new hires, security awareness initiatives and Risk Management initiatives
- Use Freshdesk to triage tickets and respond to support questions daily
- Provision/Deprovision equipment, services and software for employees and contractors
- Provide hardware technical support though diagnostic techniques and pertinent questions while being remote (laptops, mobile devices, printers)
- Support our SaaS products and software
- Assist in creating standard operating procedures and training documentation pertaining to computer troubleshooting and usage
- Engage with all areas of the business to ensure IT compliance per Medallion policy and procedures
Medical credentialing & licensing service
Medallion's mission is to remove as much regulatory complexity as possible so that their customers and providers can focus on what they do best—providing care to patients.