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IT Engineer
Posted on 12/21/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Android Development
Customer Service
iOS/Swift
JIRA
Linux/Unix
Communications
Zendesk
TCP/IP
Requirements
  • A customer service oriented mindset, you are passionate about helping others solve their technical issues!
  • 2-3+ years of experience in a Help Desk environment
  • Experience troubleshooting computer systems and mobile devices such as Mac, Windows, Linux, iOS, Android
  • Good working knowledge of Google Workspace and SaaS applications
  • Excellent organizational and communication skills
  • Experienced with a ticketing system (Freshdesk, JIRA, ServiceNow, Zendesk)
  • Familiarity with MDM (Rippling, Jamf, Kandji, Airwatch etc.)
  • Experience troubleshooting audio/video conference applications (Zoom, Google Meet)
  • Ability to resolve basic technical issues
  • Understanding of TCP/IP and networking concepts, security alerts and incidents
Responsibilities
  • Be excited to assist the best customers, our employees!
  • Be the first point of contact for employees seeking technical assistance through company communication channels
  • Use SaaS software to automate tasks (Onboarding, offboarding, permissions, etc.) as we grow and scale
  • Participate in onboarding with new hires, security awareness initiatives and Risk Management initiatives
  • Use Freshdesk to triage tickets and respond to support questions daily
  • Provision/Deprovision equipment, services and software for employees and contractors
  • Provide hardware technical support though diagnostic techniques and pertinent questions while being remote (laptops, mobile devices, printers)
  • Support our SaaS products and software
  • Assist in creating standard operating procedures and training documentation pertaining to computer troubleshooting and usage
  • Engage with all areas of the business to ensure IT compliance per Medallion policy and procedures
Medallion

51-200 employees

Medical credentialing & licensing service
Company Overview
Medallion's mission is to remove as much regulatory complexity as possible so that their customers and providers can focus on what they do best—providing care to patients.