Full-Time

Human Resources Services Representative

Confirmed live in the last 24 hours

First American

First American

10,001+ employees

Provides title insurance and real estate services

Financial Services
Real Estate

Compensation Overview

$19.82 - $26.43Hourly

Junior

Orange, CA, USA

This role is hybrid 3 days per week at the Santa Ana office (Mondays, Tuesdays, and Thursdays).

Category
Human Resources
People & HR
Required Skills
Customer Service

You match the following First American's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Associate's degree
  • 1-2 years of human resources experience required
  • 1-2 years of customer service experience in a fast-paced, high-volume environment preferred
  • HR Certificate or PHR Certified a plus
  • Bachelors preferred
Responsibilities
  • Provide accurate, consistent and timely responses to inquiries via phone, mail, chat or other means.
  • Assist supervisor and employee with self-service support by providing guidance on portal & system navigation, and completing transactions in Workday.
  • Perform basic administration processing, data input and complete verification of required documentation, such as employment verifications, time off requests, and name changes.
  • Respond to and troubleshoot Workday transaction requests, such as personal data changes, locations changes, timecard corrections, etc.
  • Triage issues requiring additional resolution by coordinating with and escalating to COE groups.
  • Create and maintain cases, as well as, keeping case management system up-to-date, with accurate information.
  • Maintain employee documents, as well as collect and compile documentation for requests related to employee file.
  • Protects organization's value by keeping information confidential.
  • Ensure work processes and SOPs are being followed and non-compliant items are escalated as appropriate.
  • Other job duties as required and assigned.
Desired Qualifications
  • 1-2 years of customer service experience in a fast-paced, high-volume environment preferred
  • Worked in metrics driven organization where continuous learning of new knowledge is key to providing an exceptional employee experience

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Company Size

10,001+

Company Stage

N/A

Total Funding

$800.2M

Headquarters

Santa Ana, California

Founded

1889

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Mother Lode expands First American's market share in California.
  • Docutech purchase boosts First American's digital mortgage revenue by 38%.
  • Growing fintech trends align with First American's digital transformation strategy.

What critics are saying

  • Data breach allegations could harm First American's reputation and lead to legal issues.
  • Integration of Mother Lode may face challenges and financial risks.
  • Dependence on digital transformation poses risks if technology advances rapidly.

What makes First American unique

  • First American offers comprehensive title insurance and settlement services nationwide.
  • The company provides a vast database of over 5.5 billion document images.
  • First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Help us improve and share your feedback! Did you find this helpful?

Benefits

401k matching

Health, vision, dental insurance

Professional development

Company News

Finsmes
Jun 7th, 2022
Knock Closes $220M Funding Round

Knock, a New York-based fintech company focused on improving the experience of homebuyers, raised $220M in funding. The round was led by Foundry Group with participation from Greycroft, RRE, First American Financials venture arm Parker89, Company Ventures, Second Century Ventures, M. Night Shyamalan and Kevin Ryan. In conjunction with the funding, Ian Sigalow, Co-Founder and Managing Partner [] The post Knock Closes $220M Funding Round appeared first on FinSMEs.

Business Wire
May 3rd, 2022
First American Announces Completion Of Acquisition Of Mother Lode Holding Company And Its Operating Subsidiaries

SANTA ANA, Calif.--(BUSINESS WIRE)--First American Financial Corporation (NYSE: FAF), a premier provider of title, settlement and risk solutions for real estate transactions and the leader in the digital transformation of its industry, announced today the completion of First American’s acquisition of Mother Lode Holding Company, a California-based provider of title insurance, underwriting and escrow services for residential and commercial real estate transactions with 17 operating subsidiaries

PR Newswire
Mar 10th, 2022
Roofstock raises $240M at $1.9B valuation to expand access to real estate investing

/PRNewswire/ -- Roofstock, the leading end-to-end online platform for single-family rental (SFR) investing, today announced it closed a $240 million Series E...

Business Wire
Jan 26th, 2022
Polly Raises $37 Million in Series B Funding to Modernize Capital Markets

Polly™, the SaaS technology company transforming the mortgage capital markets, today announced it has raised $37 million in Series B funding, bringing

HousingWire
Oct 22nd, 2020
Docutech purchase drives First American information revenue up 38%

First American moved toward a digital mortgage with its purchase of mortgage tech firm Docutech. Now, that purchase is driving up the company’s revenues.