Full-Time
Help Desk Associate
Updated on 12/19/2024
Enova
1,001-5,000 employees
Online financial services and credit solutions
Compensation Overview
$43k - $64kAnnually
Junior
No H1B Sponsorship
Denver, CO, USA
Hybrid schedule requires in-office work from Tuesday to Thursday.
- 1+ years support experience
- Knowledge of Powershell scripts or commands
- Basic networking troubleshooting capabilities
- Exceptional interpersonal and communication skills
- Experience in developing knowledge base articles or step by step guides
- Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira
- Associates degree
- Team leadership experience is a plus
- Working a Hybrid schedule that changes based on business needs and on-call rotation
- Provide end user support on Windows, MacOS, Google Meets & other supported systems and applications
- Assist in maintaining the conference rooms, AV hardware & computer hardware
- Install, modify, and repair Enova tech hardware
- Provide on-site and remote client support
- Create, maintain, and delete user accounts from various systems
- Provision new workstations from scratch
- Escalation of critical issues to appropriate teams or leadership
- Possibly travel to the Chicago office for training.
Enova provides online financial services, focusing on accessible credit solutions for non-prime consumers and small businesses. Their platform uses machine learning to evaluate creditworthiness, allowing them to offer loans to individuals with lower credit scores who may struggle to obtain financing from traditional banks. Enova differentiates itself by targeting underserved markets, addressing the financial challenges faced by many Americans and small businesses. The company generates revenue through interest and fees on its diverse range of financial products, including personal loans and lines of credit. Additionally, Enova partners with traditional banks to enhance their credit offerings, expanding access to financial services. The goal of Enova is to help hardworking individuals and businesses gain access to reliable credit while promoting diversity and inclusion within its workforce.
Company Stage
IPO
Total Funding
$400M
Headquarters
Chicago, Illinois
Founded
2004
6 month growth
↑ 1%1 year growth
↑ 4%2 year growth
↑ 18%
Simplify's Take
What believers are saying
- Enova's machine learning platform enables tailored financial solutions for underserved markets.
- The company's recent $500 million bond issuance reflects strong investor confidence.
- Enova's consistent revenue growth highlights its effective business model and market demand.
What critics are saying
- Rising interest rates could increase borrowing costs and affect profitability.
- Regulatory scrutiny on high-interest lending practices may impact Enova's business model.
- Increased competition from fintech startups could erode Enova's market share.
What makes Enova unique
- Enova uses machine learning to assess creditworthiness and manage risk effectively.
- The company offers a diverse range of financial products for non-prime consumers and businesses.
- Enova collaborates with traditional banks to enhance their credit offerings using its technology.
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Benefits
Advance your career - We have a dedicated training team focused on giving you the tools you need to succeed within your department, within the company and in your career. The focus starts day one with a robust onboarding program and continues throughout your career at Enova.
See the benefits - Full-time employees receive medical, dental and vision benefits; matching 401(k); PTO; commuter benefits; flexible spending accounts for health care and dependent daycare; and more!
Be recognized - There’s plenty of room for both lateral and upward movement here at Enova. We’re always interested in promoting from within, and we keep a lookout for top talent who are ready to advance.
Get your perks - Full-time employees can receive tuition reimbursement, one-month paid sabbatical after four years, discounted massages, manicures and other perks.
Give back - We work throughout the year to partner with local charities and assist our neighbors in need. We also offer a charitable match program — allowing team members to double their impact when they donate money to charity.
Have fun - We like challenges here; maybe that’s why we have so many games, competitions and outings. There are a number of ways you can scratch your competitive itch and have fun!