Full-Time
Senior Product Designer
Forethought
51-200 employees
AI-powered customer support automation platform
No salary listed
Senior
Remote in USA + 1 more
More locations: Remote in Canada
- Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design, [Preferred]
- 6+ years of professional experience in designing consumer or B2B or enterprise products [Required]
- A designer with excellent visual skills and craft who obsesses over interaction details
- A proactive and resourceful self-starter who thrives in ambiguity and can make decisions with imperfect data
- Have exceptional 'creative problem-solving', initiative, and follow-through skills with the ability to think on your feet
- Lead a variety of projects and initiatives, helping define strategy and user experience vision through cross-functional collaboration and alignment
- Conduct user research, present research findings, and craft end-to-end product journeys and experiences that connect users with Forethought’s services and brands
- Champion Design Thinking, educate cross-functional teams, and facilitate design workshops and co-creation sessions
- Communicate design direction and intent with user insights, design rationales, and frameworks
- Collaborate cross-functionally and balance engineering, customer, and product tradeoffs with user needs
- Contribute to the design system and lead the look & feel and technical direction of the coherent product experiences
- Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design, [Preferred]
Forethought.ai focuses on enhancing customer support through artificial intelligence. Its main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, ensuring it meets their unique needs. By instantly resolving common customer inquiries and efficiently routing complex issues, Forethought.ai helps businesses in sectors like E-commerce, SaaS, and FinTech reduce costs and improve customer experience. Additionally, the Autoflows feature simplifies customer experience automation without requiring coding, enabling businesses to optimize workflows and track performance easily. Forethought.ai aims to improve customer support efficiency and effectiveness, setting itself apart from competitors by offering tailored AI solutions that maximize return on investment.
Company Size
51-200
Company Stage
Series D
Total Funding
$116M
Headquarters
San Francisco, California
Founded
2017
Simplify's Take
What believers are saying
- Forethought raised $25M in Series D, boosting innovation and market reach.
- Partnership with Cartesia enhances Forethought's voice AI capabilities.
- Recognition in Gartner's 2023 report boosts Forethought's credibility and market presence.
What critics are saying
- OpenAI's 'Operator' agent poses a competitive threat in the eCommerce sector.
- Rapid advancements by competitors like Cartesia could impact Forethought's market share.
- Demand for fully autonomous AI may reduce need for Forethought's current solutions.
What makes Forethought unique
- Forethought uses LLMs to tailor AI to specific company needs.
- SupportGPT™ automates customer service, reducing costs and enhancing customer experience.
- Forethought's Autoflows feature requires no code, simplifying implementation for businesses.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Unlimited PTO
Hybrid work
Competitive salary + stock options
Competitive insurance plans
Parental leaves
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 2%Forethought raises $25M in Series D funding.
Forethought introduced the first multi-agent, omnichannel AI for customer experience, enabling AI agents across chat, email, voice, and SMS. The company secured a $25M strategic investment, bringing total funding to $115M. The Series D round was led by Blue Cloud Ventures with participation from AI innovators and existing investors. Forethought's AI agents support over a billion monthly interactions, with notable clients like Airtable and Grammarly, and have shown significant ROI improvements.
Forethought Pioneers First Multi-Agent, Omnichannel AI for Customer Experience — Raises Strategic Round to Scale Breakthrough Innovation
Forethought has joined forces with Cartesia, a leader in real-time voice AI, to enhance its voice AI agents and deliver high-quality conversational experiences.
OpenAI reportedly plans to release an autonomous computer-controlling agent called “Operator,” marking a significant advance in artificial intelligence (AI) systems that can independently browse the web and complete online transactions. This development signals a broader push by tech companies to create AI agents that can handle everything from product research to price comparisons and purchases. This could reshape how consumers interact with eCommerce platforms and raise questions about the future role of human sales representatives and customer service agents. “Models like Operator are going to enable more consumer agentic flows: booking your haircuts, booking a restaurant, etc., so I think as those trends collide, we’ll see more agent-to-agent and fully autonomous AI workflows,” Deon Nicholas, co-founder of Forethought, a generative AI for customer support platform, told PYMNTS. “This will free up humans to do more valuable interactions, and consumers can focus on more personalized decision-making, such as what products they’re interested in, what styles they like, or what cuisine they want, rather than the mundane stuff.”