Full-Time
Operations Administrator Manager
Duke University
Private research university in Durham, NC
No salary listed
Huntersville, NC, USA
In Person
Bachelor's, Master's
Category
 Operations & Logistics |
|---|
Required Skills
Risk Management
Data Analysis
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Requirements
- Bachelor's degree in nursing is required.
- Master's degree in Hospital Administration, Business Administration, Nursing, or a related field is required.
- Must have current or compact RN licensure in the state of North Carolina.
- BLS certification is required.
- Work requires a minimum of 5 years of progressively responsible experience in hospital administration or patient care within a large and complex healthcare organization. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Responsibilities
- Manage and coordinate operations and administrative involved in coordination of multiple inpatient units, support staff and daily operations of hospitals within Duke University Health System.
- Maintain visibility and open communication with front line hospital staff through rounds.
- Coordinate triage activities through communication with the Emergency Department and other entry points for patients and inpatient units; assist in evaluating and reassigning staff during crisis situations.
- Take corrective action in situations requiring immediate intervention, including interpretation of hospital policy, work rules, and quality of care issues.
- Investigate patient and visitor concerns and implement appropriate course of action.
- Identify and evaluate actual or potential safety and risk management issues; intervene as appropriate; intervene and problem solve inter/intradepartmental issues as required.
- Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
- Monitor trends and assist in improving services by analyzing operating procedures; recommend cost effective and efficient solutions.
- Plan and schedule work for the group ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
- Collaborate with the Director of Clinical Operations to determine fiscal requirements of assigned unit(s) and prepare budgetary recommendations.
- Monitor the level of resources utilized in service delivery and determine the appropriateness of resource consumption in the service.
- Develop action plans in conjunction with the Director of Clinical Operations to ensure budget and resource efficiency, and satisfaction with patient care delivery.
- Manage and coordinate administrative direction of the Operations Administration team.
- Support and direct them in their involvement in the coordination of multiple inpatient units as they support staff and daily operations of hospitals within Duke University Health System.
- Manage various personnel functions including, but not limited to, hiring, performance appraisal, promotions, transfers, and vacation schedules.
- Maintain clinical competencies for assigned clinical areas.
- Maintain required unit records, reports and statistics for administrative purposes, and ensure compliance with established hospital policies and procedures.
- Determine fiscal requirements for the department and prepare budgetary recommendations; monitor, verify, and reconcile expenditure of budgeted funds.
- Responsible for overall budget for administration and FTE management along with performance coaching for entire Operations Admin Team and Operations Center.
Duke University is a research university offering undergraduate, graduate, and professional education alongside interdisciplinary research and health care.
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