Full-Time

Patient Services Representative

Updated on 11/26/2024

Medtronic

Medtronic

10,001+ employees

Develops and manufactures medical devices and therapies

Healthcare

Entry, Junior

Watford, UK

Hybrid role requiring 2 days in-office in Watford and 3 days remote.

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Requirements
  • Great communication skills (verbal and written) in Norwegian and English
  • Ability to remain calm and demonstrate resilience during pressurized situations
  • Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
  • Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
  • Basic to intermediate level of math skills required to assist customers with their vital statistics
Responsibilities
  • Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
  • Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals
  • Resolving technical queries using an array of troubleshooting tools
  • Ensuring all details are recorded within our Customer Relationship Management (CRM) database
  • Exceeding customer expectations when handling and resolving inquiries
  • Always striving for first contact resolution and offering a world-class service
  • Gaining in-depth Therapy and Product Knowledge, understanding Call Management and Quality Management as well as Troubleshooting

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals and healthcare professionals around the world. Medtronic stands out from competitors by not only focusing on product development but also offering comprehensive services such as training for healthcare providers and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its advanced medical solutions.

Company Stage

IPO

Total Funding

$3.2M

Headquarters

Fridley, Minnesota

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Medtronic's recent product innovations, such as the InterStim Micro Neurostimulator and remote monitoring systems, highlight its commitment to advancing medical technology.
  • The company's expansion in Asia, including the launch of the Robotics Experience Studio, indicates strong growth potential in emerging markets.
  • Strategic partnerships and acquisitions, like the collaboration with Ramsay Health Care and the acquisition of Paceart Optima, enhance Medtronic's capabilities and market position.

What critics are saying

  • The highly competitive medical technology market requires Medtronic to continuously innovate to maintain its leadership position.
  • Integration challenges from acquisitions and partnerships could potentially disrupt operations and delay product development.

What makes Medtronic unique

  • Medtronic's extensive R&D investment enables continuous innovation in medical technology, setting it apart from competitors who may not have the same level of resources.
  • The company's global reach, operating in over 150 countries, provides a significant advantage in market penetration and customer base.
  • Medtronic's comprehensive suite of products and services, including training and patient management programs, offers a holistic approach to healthcare that many competitors lack.

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