Full-Time

Loan Administration Senior Manager

Posted on 1/28/2025

Valon

Valon

201-500 employees

Technology-driven mortgage servicing platform

Senior, Expert

Phoenix, AZ, USA

Category
Financial Planning and Analysis (FP&A)
Insurance
Finance & Banking
Required Skills
Data Analysis
Requirements
  • 7+ years of experience in mortgage loan servicing, with at least 3 years in a leadership role.
  • Strong understanding of mortgage servicing regulations, payment processes, and audit requirements.
  • Familiarity with federal, state, and investor-specific servicing regulations (e.g., CFPB, Fannie Mae, Freddie Mac, HUD).
  • Experience liaising with internal and external auditors, ensuring regulatory compliance, and handling audit findings.
  • Demonstrated experience in process improvement and technology implementation within financial services.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
  • Proficiency in loan servicing platforms and tools, such as MSP, Black Knight, or similar.
  • Experience managing large-scale process improvement projects or system migrations.
Responsibilities
  • Oversee and ensure timely and accurate processing of mortgage payments and payoff transactions.
  • Manage exception processing and resolve payment-related discrepancies effectively.
  • Implement and maintain robust controls to minimize errors and ensure compliance with regulatory requirements.
  • Serve as the Loan Administration primary liaison for internal and external audits, ensuring timely data collection and submission.
  • Develop and maintain documentation to support audit readiness and ensure process transparency.
  • Draft responses to audit findings, including remediation plans, and track progress on issue resolution.
  • Lead the analysis and optimization of business processes across Loan Administration departments.
  • Collect and analyze data from audits, customer complaints, and performance metrics to identify areas for improvement.
  • Document optimized processes and create standardized operating procedures (SOPs) to ensure consistency.
  • Plan, execute, and monitor process improvement projects, ensuring on-time delivery and alignment with business objectives.
  • Support the onboarding and implementation of new tools and technology aimed at enhancing operational efficiency.
  • Supervise and mentor a team of loan servicing professionals, fostering a culture of accountability and high performance.
  • Conduct regular performance reviews, provide coaching, and identify development opportunities for team members.
Desired Qualifications
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills for stakeholder collaboration.
  • Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
  • Strategic thinking combined with a hands-on approach to execution.
  • Familiarity with regulatory requirements and quality management systems.

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. It provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. The platform offers real-time information about mortgage options, enabling users to explore their choices without any obligation. Valon distinguishes itself from competitors through its commitment to responsive customer service, ensuring quick and high-quality support for its clients. The company's goal is to transform the traditional mortgage industry by making it more accessible and efficient, ultimately empowering homeowners with better tools and information.

Company Size

201-500

Company Stage

Series C

Total Funding

$339.3M

Headquarters

New York City, New York

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Valon's Series C funding supports platform development and market expansion.
  • Adoption of AI tools enhances Valon's customer service capabilities.
  • Mobile-first solutions align with Valon's interface, boosting user engagement.

What critics are saying

  • Increased competition may erode Valon's market share.
  • Rising interest rates could reduce mortgage refinancing activities.
  • Expansion into new markets may face regulatory challenges.

What makes Valon unique

  • Valon offers a mobile-friendly interface for seamless mortgage management.
  • The company provides real-time, accurate mortgage information to homeowners.
  • Valon prioritizes customer experience with responsive and high-quality service.

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Benefits

Medical, dental, & vision insurance plans

flexible sick days

Equity

Company holidays

Generous vacation policy

Laptop, custom accessories, & ergonomic equipment

Paid parental leave

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-1%
Coverage
Jan 7th, 2025
Valon Technologies Partners With Viu By Hub

We ended last year with the news that mortgage servicing startup. Valon Technologies <i class="fa fa-info-circle company-popover" data-content="h3Valon Technologies/h3. div

Coverage
Jan 7th, 2025
Valon Technologies partners with VIU by Hub

We ended last year with the news that mortgage servicing startup Valon Technologies raised a $100 million Series C funding round led by WestCap, with participation from new and existing investors, including Andreessen Horowitz.

Business Wire
Oct 24th, 2024
Valon Raises $100 Million in Series C Funding to Accelerate Platform Development and Market Expansion

Valon, a vertically integrated mortgage servicing platform, today announced the successful completion of its $100 million Series C funding round. The

National Mortgage News
Oct 23rd, 2024
Mortgage servicing fintech Valon raises $100 million

Digital mortgage servicing platform Valon raised $100 million in a Series C funding round, it announced Wednesday.

AlleyWatch
Oct 23rd, 2024
The AlleyWatch Startup Daily Funding Report: 10/23/2024

Valon Technologies, a mortgage servicing platform, has raised $100M in Series C funding led by WestCap.

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