Full-Time

Loan Administration Senior Manager

Confirmed live in the last 24 hours

Valon

Valon

201-500 employees

Technology-driven mortgage servicing platform

Fintech
Financial Services

Senior, Expert

Phoenix, AZ, USA

Category
Financial Planning and Analysis (FP&A)
Insurance
Finance & Banking
Required Skills
Data Analysis

You match the following Valon's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 7+ years of experience in mortgage loan servicing, with at least 3 years in a leadership role.
  • Strong understanding of mortgage servicing regulations, payment processes, and audit requirements.
  • Familiarity with federal, state, and investor-specific servicing regulations (e.g., CFPB, Fannie Mae, Freddie Mac, HUD).
  • Experience liaising with internal and external auditors, ensuring regulatory compliance, and handling audit findings.
  • Demonstrated experience in process improvement and technology implementation within financial services.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
  • Proficiency in loan servicing platforms and tools, such as MSP, Black Knight, or similar.
  • Experience managing large-scale process improvement projects or system migrations.
Responsibilities
  • Oversee and ensure timely and accurate processing of mortgage payments and payoff transactions.
  • Manage exception processing and resolve payment-related discrepancies effectively.
  • Implement and maintain robust controls to minimize errors and ensure compliance with regulatory requirements.
  • Serve as the Loan Administration primary liaison for internal and external audits, ensuring timely data collection and submission.
  • Develop and maintain documentation to support audit readiness and ensure process transparency.
  • Draft responses to audit findings, including remediation plans, and track progress on issue resolution.
  • Lead the analysis and optimization of business processes across Loan Administration departments.
  • Collect and analyze data from audits, customer complaints, and performance metrics to identify areas for improvement.
  • Document optimized processes and create standardized operating procedures (SOPs) to ensure consistency.
  • Plan, execute, and monitor process improvement projects, ensuring on-time delivery and alignment with business objectives.
  • Support the onboarding and implementation of new tools and technology aimed at enhancing operational efficiency.
  • Supervise and mentor a team of loan servicing professionals, fostering a culture of accountability and high performance.
  • Conduct regular performance reviews, provide coaching, and identify development opportunities for team members.
Desired Qualifications
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills for stakeholder collaboration.
  • Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
  • Strategic thinking combined with a hands-on approach to execution.
  • Familiarity with regulatory requirements and quality management systems.

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. The platform provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. By utilizing advanced software, Valon offers real-time information about mortgage options, enabling users to make informed decisions without any pressure. Unlike traditional mortgage servicers, Valon emphasizes quick and effective customer service, ensuring that homeowners receive timely assistance. The company generates revenue by managing the administrative tasks associated with mortgage loans, such as payment collection and escrow management. Valon's goal is to transform the mortgage industry by making it more accessible and user-friendly, ultimately empowering homeowners.

Company Stage

Series C

Total Funding

$339.3M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Valon raised $100 million in Series C funding for platform development and expansion.
  • The company's Work From Abroad policy attracts top global talent.
  • Adoption of AI-driven tools enhances Valon's 24/7 customer service capabilities.

What critics are saying

  • Increased competition from tech-enabled mortgage servicers may erode Valon's market share.
  • Rising interest rates could decrease mortgage refinancing activities, impacting revenue.
  • New regulatory requirements may increase operational costs and complexity for Valon.

What makes Valon unique

  • Valon offers a tech-enabled platform approved by Fannie Mae and Freddie Mac.
  • The company provides real-time, accurate mortgage information through an intuitive mobile interface.
  • Valon's responsive customer service is highlighted by fast and quality responses.

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Benefits

Medical, dental, & vision insurance plans

flexible sick days

Equity

Company holidays

Generous vacation policy

Laptop, custom accessories, & ergonomic equipment

Paid parental leave