Ontario Field Service Manager

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

The Ontario Chemical Service Manager is accountable for ensuring every car wash operator in Ontario recognizes Transchem as the industry leader in chemical service. Success in this role means continuing to build on our 50+ year reputation of service excellence and reliability. Reporting to the Director of Sales – Canada, this role combines leadership of the Chemical Technician team with supporting Ontario car wash operators. This role is in the field, ensuring best-in-class service, while also developing a well-trained, organized, and highly capable team that builds and nurtures strong customer relationships. By driving expertise in chemical installation and troubleshooting, this role ensures Transchem consistently delivers superior value, strengthening partnerships and fueling long-term growth.

Key Accountabilities

Manage Chemical Technicians with Day-to-day Operations (comprises 50% of workload):

• Implement and manage an effective schedule for the Chemical Team to ensure service targets are being met or exceeded
• Ongoing analysis and modifications of chemical services to ensure efficient and value-added services are being provided
• Become the subject matter expert on Transchem chemistry and services
• Conduct ongoing, in-person training with your team to develop their competency and support their career growth
• Ensure correct products/services are being provided based on customers’ needs
• Performance management, including coaching, training, and onboarding of employees

Customer Support (comprises 40% of workload):

• Support the sales function with revenue generation by acting as the conduit between the field service and the sales function
• Work collaboratively, in the field with the Ontario Sales Team to successfully set up and transition new customers, from testing to account management and retention
• Acquiring a thorough understanding of key customer needs and requirements, ensuring optimal products and services are being provided
• Foster relationships with customer stakeholders through a deep understanding of their business objectives, needs and operational challenges
• Identify opportunities to grow revenue with existing customers, develop new customers or expand product usage
• As a liaison, act as a link of communication between key customers and Transchem while collaborating with the Equipment Division
• Collaboration with the Operations Support Manager as required

Provide Technical Assistance and Support to All Transchem Departments (comprises 10% of workload):

• Work with the R&D team to test and implement new chemicals in the field
• Liaise between Corporate Accounts/Multi-Site Operators and the Chemical team if necessary
• Recommend new business strategies for creating or improving current procedures to improve performance

Safety Excellence

• Manage the Health & Safety Program for your team
• Enforce the use of proper Personal Protective Equipment and safety devices
• Participate in hazard analysis and recommend solutions for increased safety procedures
• Model working safely and strive for zero work-related incidents
• Understand, communicate and enforce safety practices/procedures related to WHMIS and other OSA industrial regulations

Education and Experience Required

• High school graduation diploma or equivalent; preferred business management diploma or other related leadership or management certifications
• Previous field experience or related experience providing customers with technical information

Technical Skills and Competencies

• Solid ability to mentor, coach, and guide a team
• Knowledge of the car wash chemistry and the car wash industry or related experience in related chemical industries
• Excellent mechanical and technical aptitude and ability to work with a range of tools and instruments
• Proven interpersonal, verbal, and written communication skills
• Strong organizational skills with the ability to manage changing priorities and departmental goals and objectives
• Proficient computer skills using MS Office, Teams, with the ability to learn new software
• Adaptive learner with strong analytical and problem-solving ability
• Valid driver’s license with proof of a safe driving record
• Ability to travel 50% of the time and remote work when not travelling.
• Located within 2 hours of an international airport
• Ability to lift up to fifty pounds, work in a hot, damp, and noisy work environment
• Demonstrated ability to multitask and work in a fast-paced setting

Physical Demands and Working Conditions

The position works in various environments, ranging from a remote home office to traveling and working at customer locations. The environment at times may be noisy, cold, damp, and/or hot based on the weather conditions. There is regular exposure to scents from chemicals. Physical demands of the position require driving, sitting, standing, and moving product. Concentration is needed to troubleshoot chemicals, equipment, and tools.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes:  Registered retirement savings plan with employer contributions; health and dental benefits with a health savings account,  company paid short-term disability and long-term disability; paid time off, including 11 paid holidays per calendar year, paid vacation days beginning at 120 hours annually prorated with the first year, 5 paid sick days annually or as provided under employment legislation laws, and an employee assistance program that includes paid counseling sessions and legal services. 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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