Job Description

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services is recruiting for a Computer Specialist (SW) III, to function as Enterprise LAN Specialist, who will:

- Lead Technical Team for design, planning, coordination and implementation of Exchange
Servers, Office 365 Cloud infrastructure and Active Directory domain architecture.

- Migrate email systems from Exchange on-prem to Office 365. Design implementations of
Microsoft Exchange Servers in a complex environment.

- Oversee and perform upgrades, backup/recovery, security, virus protection, spam protection,
registry, active directory, editing, system implementation, performance monitoring and problem
solving for project execution in a large, complex environment, strategic planning, functional
management, and deployment of client software for mail migrations.

- Design, plan, coordinate and implement updates on the existing Exchange/AD systems,
disaster recovery and related documentation.

- Serve as a Subject Matter Expert (SME) on all Exchange related matters related to performance,
monitoring and integration with third party products.

- Perform and coordinate electronic data discoveries, maintain confidentiality and meeting the
required deliverable timeframes.

- Provide technical assistance to customer area staff relaying technical information on the
capabilities of software like AD, DNS, DHCP, Office 365, IIS, Exchange, Enterprise Vault.

- Prepare senior level technical reports for executive management; and oversee special technology
projects and initiatives as assigned.



Hours/Shift

Normal Business Hours

Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.