Customer AI Engineer

Account Management Organization Mission

You will be part of the Account Management organization, focused on post-sales delivery and customer success. AI Outcomes Consultants are dedicated to driving ARR by delivering on technical outcomes within existing accounts and building AI workflows that accelerate adoption, deliver high quality multi-lingual content, and create lasting value from their Smartcat investment

You will work closely with the Account Delivery team to deliver complex strategic accounts, with Solutions Engineers to capture requirements and discover pain points, and with Product & Engineering to shape platform capabilities based on real-world customer needs. Your mission is to translate customer goals into working solutions — configuring integrations, designing prompts and AI agents, and managing technical delivery to achieve sustained value.

AI Outcomes Consultants are uniquely positioned to influence both the customer’s operational success and Smartcat’s product evolution, ensuring our platform remains ahead of the market and continues to drive transformation in localization and AI workflows.

What you will be doing:

As an AI Outcomes Consultants at Smartcat, you will be responsible for ensuring customers achieve measurable outcomes and lasting value from their Smartcat deployment. In this role, you will:

• Onboard future state workflows — Assess customer pain points and workflows and design optimized Smartcat platform deployment to maximize ROI. Onboard diverse users to ensure they can apply the platform effectively to influence their operations.
• Design AI Agents & skills — Create and iterate base prompts, chains of thought, and platform agent skills to meet future state customized workflows for the business outcomes they are looking to achieve. Can build, manage, troubleshoot end to end API workflows with customer systems and Smartcat platform.
• Build & Configure — Identify content sources and set up AI agents, workflows, and end-to-end processes that support seamless onboarding and operational efficiency. Act as the technical lead for higher-level integrations with platforms like Drupal, AEM, SFCC, and other enterprise systems.
• Own Technical Outcomes — Serve as the primary point of contact for Smartcat’s strategic accounts, ensuring translation results that deliver the expected quality. Submit bugs, feature requests to customize our brand new platform with customer needs.
• Collaborate Cross-Functionally — Work with GTM teams to gather scope and conduct pain discovery, and with Product & Engineering to identify feature gaps and propose enhancements.
• Leverage Linguistic Expertise — Apply linguistic principles to enforce consistency and quality standards across diverse customer implementations. Identify opportunities across accounts to develop reusable skills, prompts, and features that accelerate value for multiple customers.
• Lead Project Management & Executive Communication — Manage technical projects and stakeholder alignment by overseeing timelines, milestones, and challenges, while translating complex solutions into clear, actionable recommendations for audiences ranging from technical teams to C-suite executives.
• Platform Demonstration - Build and deliver demonstrations to new and existing teams to showcase pain-workflow functionality.

What we’re looking for:

• BS/MS in engineering, analytics, or a related field with 3+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers.
• Experience with REST APIs, Github, AI SaaS workflows, enterprise change management, and technical solution design, integrations.
• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs.
• Excellent communication skills with experience presenting to both technical and executive audiences.
• Strong negotiation, influencing, and client relationship management skills. Proven ability to deliver post-sale support, training, and adoption initiatives.
• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach.
• Willingness to travel up to 40%.