Full-Time

Senior Manager of Client Success

SA, Ent

Posted on 12/17/2024

DailyPay

DailyPay

501-1,000 employees

Provides daily access to earned wages

Fintech
Financial Services

Compensation Overview

$126k - $194kAnnually

+ Variable Incentive Compensation + Stock Options

Senior

Remote in USA

Candidates must be based in California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, or Washington.

Category
Customer Success Management
Sales & Account Management

You match the following DailyPay's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • BA/BS degree in Business Administration, Sales, or a relevant field (or equivalent experience)
  • Proven experience leading GTM teams through the client lifecycle, preferably in a SaaS environment
  • Ability to drive product roadmap improvements and develop retention strategies for at risk clients
  • Experience in managing KPIs to drive team success and achieve strategic outcomes
  • Exceptional problem-solving abilities and the capacity to thrive in a fast-paced, dynamic environment
  • Commitment to fostering a culture of collaboration, innovation, and continuous improvement
  • Deep understanding of Enterprise CS models driving Business Results and CLV, with a minimum of 5+ years in Customer Success
Responsibilities
  • Build, motivate, and lead a high-performance in-office and remote Client Success Team
  • Support career development through measurable OKRs and performance feedback
  • Provide recognition for individual, team, and cross-functional achievements
  • Facilitate executive decision-making to support a ~100+ client book of business
  • Partner with sales and leadership to close pipeline deals and set expectations
  • Collaborate with Marketing to grow the end-user population throughout the customer lifecycle
  • Work with CS Enablement to drive revenue through cross-sell and up-sell opportunities
  • Support the creation of Success Plays and other assets for GTM initiatives
  • Minimize client operational losses in collaboration with Payments, Trust and Safety, and other teams
  • Manage customer escalations and ensure prompt resolutions
  • Deliver impactful QBRs with senior customer management
  • Stay ahead of market risks and competitive differentiators, providing actionable churn risk insights
  • Manage individual and team CS KPIs (Net Enrolled Retention, Churn, and CSM scorecard)
  • Focus on quarterly and annual KPI goals related to Enrollment, Adoption, Permissions, and NPS/CSAT
  • Lead pipeline management for upsell and cross-sell opportunities using Catalyst
  • Maintain Catalyst account health fields to predict churn indicators

DailyPay provides a service that allows employees to access their earned wages on a daily basis instead of waiting for traditional pay periods like bi-weekly or monthly. This service works by partnering with businesses, which pay a fee to offer their employees the option of on-demand pay. By giving employees the ability to access their wages whenever they need them, DailyPay helps improve financial control and flexibility for workers. This approach is particularly beneficial in industries such as healthcare, retail, and restaurants, where high turnover rates are common. DailyPay's service has been shown to increase employee retention and satisfaction, with claims that it can save businesses millions in turnover costs. The goal of DailyPay is to enhance employee benefits and promote financial wellness, ultimately leading to a more engaged and stable workforce.

Company Stage

Debt Financing

Total Funding

$272.1M

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • DailyPay's partnership with Inn-Flow boosts employee satisfaction in the hospitality sector.
  • Nelson Chai's appointment as Executive Chair brings strategic growth insights.
  • DailyPay's rapid growth is highlighted by its Deloitte Technology Fast 500 ranking.

What critics are saying

  • Increased competition from providers like PayActiv and Even threatens market share.
  • Potential regulatory scrutiny could impact DailyPay's business model.
  • Economic downturns may reduce business spending on employee benefits, affecting revenue.

What makes DailyPay unique

  • DailyPay offers on-demand pay, enhancing employee retention and financial wellness.
  • The platform integrates with various industries, including healthcare and hospitality.
  • DailyPay's app provides secure, convenient access to earned wages, reducing financial stress.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive Pay

Stock Options

401(K) with 4% match

Unlimited PTO

Medical, Dental & Vision Plans

Daily Seamless Credit

Free LinkedIn Learning

Annual Learning Stipend

DailyPay for DailyPay

INACTIVE