Lockbox Payment Processor

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GENERAL FUNCTION: Performs a variety of routine operator duties on a production machine, following well-defined and established procedures.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Set up and operate Low Speed Extraction Equipment that is designed to cut open mail at a low speed.

• Manually extract payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specifications and required workflow.

• Operator will extract the mail and prepare the payments for processing according to each customer’s specific instructions.

• Has gained an increased level of knowledge of multiple customers and procedures.  This includes specialized processing for tax accounts, Healthcare accounts and other accounts with unique processing requirements.

• Meet and maintain production and quality standards as set by the assigned department.

• Review, sort, and audit materials as needed.

• Communicate equipment issues, as occurring, to management team.

• Complete all assigned paperwork and report on machines productivity.

• Perform routine maintenance of machinery.

• Perform general housekeeping on and around machine.

• Perform all work in accordance with established safety procedures.

• Comply with banking Regulations as they relate to customer confidentiality.

• Perform quality checks and basic troubleshooting of machinery.

• Perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent.

• One (1) year experience in a production or Lockbox environment preferred.

• Attention to detail.

WORKING CONDITIONS:

• Work is often physically strenuous.

• May be exposed to moving/vibrating objects, parts, and tools.

• May be exposed to dusty conditions, chemicals, and loud noises.

• Frequently kneels, squats, bends, and stands.

• Occasionally lifts and moves objects up to 25 lbs.

• Work frequently consists of repetitive motions.

Lockbox Payment Processor M-F 2-10:30PMLOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.