Operations Coordinator
Memphis
Posted on 2/13/2023
INACTIVE
Metropolis

201-500 employees

Mobility & transportation commerce platform
Company Overview
Metropolis' mission is to make the journey of making cities better by bringing the ease of digital transactions to the physical world with mobility commerce, a new way to transact that connects transportation, payments, and local businesses for the first time. The company is building modern mobility commerce infrastructure that will allow us to transact in the physical world with the same ease we experience online.
Data & Analytics
AI & Machine Learning
Real Estate
Consumer Goods
B2B

Company Stage

Series C

Total Funding

$1.9B

Founded

2017

Headquarters

Santa Monica, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

15%
Locations
Memphis, TN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
iOS/Swift
Customer Service
Android Development
CategoriesNew
AI & Machine Learning
Software Engineering
Requirements
  • Ability to plan and manage time for multiple tasks to meet established deadlines
  • Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
  • Able to detect safety concerns and adjust accordingly
  • Must be able to communicate effectively in both written and verbal form
  • Must maintain confidentiality of all work-related information
  • Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
  • Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines
  • High School Diploma or GED required; some college preferred
  • Prior management and business experience preferred
  • Scheduling and payroll knowledge
  • Must be at least 21 years of age
  • Must be able to work a flexible 40-hour week, including nights and weekends
  • May be required to travel to and from local assigned client sites
  • Expected to constantly work in all outdoor weather conditions
  • Required to wear a uniform and follow appropriate grooming standards
Responsibilities
  • Manage a team of hourly employees
  • Schedule shifts and verify time & attendance tracking
  • Ensure all client operational documentation is compete and recorded for client and Metropolis Parking records
  • Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquire
  • Efficiently issue parking violations to any vehicle that negates to pay the pay-station, possesses an invalid, or expired monthly hangtag, or any other parking infraction
  • Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis Parking standards
  • Efficiently navigate through and troubleshoot smartphones, tablets, iPads (iOS, Android etc...)
  • Monitor parking lots and assists customers as needed
  • Contact Metropolis' immobilization vendor if he/she locates a vehicle with multiple offenses
  • Know the policies and procedures of each property he/she audits to ensure that no ticket is issued without cause
  • Handle all violation disputes
  • Maintain a polite and courteous attitude while effectively enforcing the rules and regulations of the parking facility
  • Perform other duties as assigned