INACTIVE
Full-Time
Team Manager
Digital-only bank platform & marketplace
Fintech
Junior, Mid, Senior
Remote + 1 more
Requirements
- You have recent experience conducting financial crime investigations in an operational setting with subject matter expertise
- You're confident handling escalations and providing technical coaching and feedback relating to Financial Crime
- Holds, or is actively working towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification
- Experience leading teams of people (this does not need to be in financial crime or fraud)
- You are a clear and inspiring communicator, with excellent written and verbal English
- You have an empathetic and supportive approach to leadership
- You are great at prioritising problems and assessing risk in an operations environment
Responsibilities
- Managing the personal & professional development of approximately 11 Financial Crime Investigators
- Fostering an empathetic, high-performance culture in the team
- Providing technical coaching, feedback, and advice relating to financial crime tasks
- Handling first-level technical escalations from Financial Crime Investigators
- Analysing and driving improvement in team performance, and reporting relevant insights to your Operations Manager
- Monitoring and maintaining service level adherence on the work completed by the team
- Aggregating feedback from the team, and ensuring it's passed on to inform business change
- Communicating and embedding change within the team
- Contributing to a strong control environment by minimising breaches and risk events
- Reviewing complaints attributed to the team and identifying opportunities for improvement
- Conducting job interviews for Financial Crime Investigators and contributing to hiring decisions
- Chairing employee relations cases and making decisions consistent with Monzo's values
- Effectively drive a high level of team-wide engagement despite atypical working hours
Desired Qualifications
- Previous overnight work experience is a plus - make sure to consider if & how overnight working will complement your lifestyle
Monzo’s mission is to make money work for everyone by solving customers' problems, treating them fairly and being totally transparent.. The company has created an app with budgeting tools where you can spend, manage, and save your money, from your phone, fee-free.
Company Stage
Series H
Total Funding
$1.5B
Headquarters
, United Kingdom
Founded
2015
Growth & Insights
Headcount
6 month growth
↑ 16%1 year growth
↑ 46%2 year growth
↑ 79%Benefits
Competitive salary
Flexible working hours
Work from home
Stock options
32 days of paid vacation and public holidays per year
Health insurance
EAP
Learning budget
Home office stipend
Paid parental leave
INACTIVE