Full-Time

Cloud Operations & Support Engineer

SRE

Posted on 12/20/2024

Docebo

Docebo

1,001-5,000 employees

Corporate e-learning platform utilizing AI

No salary listed

Junior, Mid

Remote in UK

Candidates must be located in the UK, France, or Germany.

Category
Customer Support
Customer Success & Support
Required Skills
Datadog
Bash
PHP
Kubernetes
Python
JavaScript
Git
Docker
AWS
Linux/Unix
Requirements
  • Previous experience with infrastructure management and operations
  • Good working knowledge of Linux and Docker and familiar with LAMP stack
  • Experience with AWS Cloud services
  • Experience with Bash or Python scripting
  • Experience with web application development using PHP/Javascript/Node or any programming language
  • Experience with CI/CD tools such as Gitlab CI
  • Familiar with application performance monitoring tools like Datadog, New Relic
  • Familiar with Docker orchestrators such as Amazon ECS or Kubernetes
  • Familiar with Git
  • Ability to solve issues with clear methods while knowing when to take intuitive leaps
Responsibilities
  • Manage Docebo Incident and Escalation process
  • Monitor metrics and develop ways to improve observability
  • Diagnose & troubleshoot service incidents & outages, with the capability to do urgent code fixes when needed on the various application services
  • Day by day operations to maintain and evolve the Docebo multi-tenant infrastructure
  • Build and maintain effective working relationships with colleagues, technical staff and customers to identify issues and opportunities
  • Work with tickets opened by the internal support team, incidents, problems and system changes
  • Keep your eyes and ears open for ways we can further streamline our development process
  • Perform periodic on-call duty maintaining the availability and performance of Docebo Platform
Desired Qualifications
  • Experience within Technology Risk Management, Compliance, and Information Security
  • Experience with compliance frameworks and federal security standards like FedRAMP, FISMA, NIST SP 800-53, SOC2, ISO 27001, RMF
  • Working knowledge of NIST SP 800-53 concerning cloud technologies, architectures, and services
  • Experience performing FedRAMP assessments, authorization, and continuous monitoring (ConMon) of cloud service offerings

Docebo creates software and support systems to help businesses train their employees and stakeholders. Its platform combines different learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the training process more personalized and engaging. Docebo primarily targets corporate clients across various industries, providing them with effective training solutions in the rapidly growing corporate e-learning sector. The company operates on a Software-as-a-Service (SaaS) model, where clients pay a subscription fee to access its platform, allowing for scalable usage based on their needs. This subscription model generates steady revenue for Docebo, which may also offer premium services for additional income. The goal of Docebo is to facilitate continuous learning and development within organizations, making training more dynamic and accessible.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Toronto, Canada

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • The corporate e-learning market is projected to grow at a 15% CAGR until 2028.
  • Docebo's AI-driven solutions align with the demand for personalized learning experiences.
  • Strategic partnerships, like with Deloitte, enhance Docebo's value proposition.

What critics are saying

  • Increased competition from Dayforce's new LMS could impact Docebo's market share.
  • The CFO transition may lead to short-term financial strategy uncertainties.
  • Warburg Pincus's increased stake could influence company strategy or governance.

What makes Docebo unique

  • Docebo integrates formal, social, and experiential learning methods in its platform.
  • The platform leverages AI to personalize and enhance the learning experience.
  • Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

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Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

10%

1 year growth

10%

2 year growth

10%
Private Capital Journal
Mar 5th, 2025
Warburg Pincus increases stake in Docebo to 12.01%

Warburg Pincus LLC increased stake in Docebo to 3,630,715 shares (12.01%) second behind Intercap Equity (12,655,249 shares or 41.7%)…

Financial Post
Jan 2nd, 2025
Docebo Inc. Announces CFO Transition

Docebo Inc. announces CFO transition.

Stock Titan
Dec 18th, 2024
Docebo Recognized with Nine Brandon Hall Excellence in Technology Awards, Reinforcing Leadership in Learning Innovation

This year, Docebo has been honored with seven Gold and two Silver awards across the Learning and Development Technology, Future of Work, and Sales Enablement Technology categories.

Stock Titan
Dec 5th, 2024
Docebo Named a 2024 AWS Rising Star Technology Partner of the Year

Docebo named a 2024 AWS Rising Star Technology Partner of the Year.

Morningstar
Dec 3rd, 2024
Class Announces Partnership with Docebo to Transform Virtual Training for Corporate Learning & Development

Class Technologies Inc., the global leader in virtual classrooms, today announced a strategic partnership with Docebo (NASDAQ:DCBO; TSX:DCBO), a leading provider of learning platforms, to transform virtual instructor-led training (VILT).

INACTIVE