Full-Time

Tech Services Associate II

Device Provisioning

Confirmed live in the last 24 hours

Geico

Geico

10,001+ employees

Direct-to-consumer auto and home insurance

Financial Services

Mid

No H1B Sponsorship

Fredericksburg, VA, USA

Category
IT Support
IT & Security
Requirements
  • Bachelor’s degree in information technology, Engineering, or a related field or comparable experience.
  • At least 3 years of experience in technical support or a related discipline.
  • At least 3 years’ experience in IT infrastructure, networking, AV, and/or systems support.
  • Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
  • Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, Microsoft Certified Systems Engineer) are a plus.
Responsibilities
  • Assist with provisioning Windows and MacBook laptops using an Intune solution for GEICO regional offices and remote employees.
  • Assist with staging equipment for reuse by setting back to factory defaults for future provisioning.
  • Assist with staging, packaging, and distribution of employee computing equipment.
  • Receiving, auditing, and inventory of IT assets.
  • Keeping the IT Asset Management system up to date.
  • Ensure timely and efficient resolution of technical issues related to device provisioning, including hardware, software, network, and general system problems.
  • Proactively monitor and analyze opportunities to improve technical support operations, identifying areas for improvement and supporting the implementation of corrective actions.
  • Hands on support of technical projects, including office relocations, infrastructure upgrades, and new technology rollouts.
  • Collaborate with other departments and stakeholders to align technical rollout support activities with overall business objectives.
  • Act as a liaison between regional offices and the larger GEICO Tech organization, partnering with Org Change Management team to ensure clear communication and coordination of tech rollouts and changes.
  • Provide regular updates to management on chronic technical issues, project status, and opportunities to improve the associate tech experience.
  • Stay up to date with the latest technology trends and advancements in field engineering.
  • Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery and associate experience.

GEICO provides a range of insurance products, with a primary focus on auto insurance. The company sells policies directly to consumers, which allows them to offer lower rates by eliminating intermediaries like brokers. Customers can obtain quotes, manage their policies, and file claims through GEICO's user-friendly website. In addition to auto insurance, GEICO also covers motorcycles, ATVs, RVs, and offers home and renters insurance. What sets GEICO apart from its competitors is its strong online presence and memorable advertising campaigns that enhance brand recognition and customer loyalty. The company's goal is to simplify the insurance process for its customers while providing competitive rates and comprehensive coverage options.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Tulsa, Oklahoma

Founded

1936

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into commercial insurance diversifies revenue and reduces dependency on auto insurance.
  • Partnership with Wendell Charles strengthens regional market presence and customer acquisition.
  • Collaboration with MLB enhances brand visibility and customer interaction through sports marketing.

What critics are saying

  • Increased competition from digital-first startups may erode GEICO's market share.
  • Rise of autonomous vehicles could reduce demand for traditional auto insurance.
  • Lag in technology upgrades may lead to customer dissatisfaction.

What makes Geico unique

  • GEICO's direct-to-consumer model offers competitive rates by eliminating intermediaries.
  • Strong online presence allows easy policy management and claims filing for customers.
  • Memorable advertising campaigns enhance brand recognition and customer loyalty.

Help us improve and share your feedback! Did you find this helpful?