Sr. Customer Service Representative
Posted on 3/29/2023
Trenton, NJ, USA
Experience Level
Desired Skills
Customer Service
  • Requires extensive knowledge of the company's products and services
  • Strong MS Office skills
  • Strong knowledge of computerized data entry system or other relevant applications
  • Strong problem-solving skills
  • Bachelor's degree or equivalent combination of education and experience
  • Generally has 4+ years of related experience
  • Interfaces with customers to resolve 1st tier/routine to 2nd tier/complex customer service calls/queries problems. Determine customer needs, identify problems, research issues, and recommend solutions
  • Escalates queries/requests for action to Supervisor or appropriate party for immediate action
  • Maintain and create logs, records and files
  • May assist customers with billing inquiries. Resolve issues, track results. Prepare billing; coordinate issues with collections and other departments
  • May perform customer setup, onboarding and installations. Order and install necessary equipment. Test to make sure customer needs are met
  • May do training/product demonstrations. Customize to meet customer's needs/ applications. Training ranges from 1:1 to classroom to phone to web based to on site delivery
  • May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, follow-up with customers
  • May serve as liaison to offshore customers service operations providing training to entry level customer service reps; 2nd tier customer service resource
First American

10,001+ employees

Title insurance & professional settlement services
Company Overview
First American is on a mission to provide comprehensive title insurance protection and professional closing/settlement services that produce clear property titles and enable the efficient transfer of real estate.
  • 401k matching
  • Health, vision, dental insurance
  • Professional development