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Senior Customer Advocate Field Operations
Posted on 6/30/2022
Nashville, TN, USA
Experience Level
Desired Skills
  • Manage a team of Lot Attendants and drive individual development and team success through
  • Address and effectively manage complex and sensitive customer-facing issues
  • Monitor smooth day to day hub operations, problem solve and shift gears quickly when needed
  • Actively look for ways to improve the overall customer and hub team experience
  • Be a continuous positive force within the hub, creating strong morale and spirit throughout the
  • Must have a valid Driver's License with a clean driving record for the past 5 years
  • 4+ years work experience in a customer facing team environment
  • At least 1 year of leadership experience
  • Ability to switch gears and adapt to change quickly
  • Energy and drive to accomplish goals, meet deadlines and find solutions
  • Ability to diagnose and solve problems with varying complexity while maintaining a focus on
  • Experience coaching and motivating others
  • Strong customer relations skills
  • Willingness to work on weekends
  • Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere
  • Ability to pass a DOT physical, drug screen, and background check
  • Bachelor's Degree
  • Experience guiding teams to exceed goals
  • Experience with Salesforce or Tableau
  • Experience with strategic planning and process improvement
  • High influencing skills
  • Must be able to read, write, speak, and understand English
  • The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
  • Requires high and low levels of movement with the ability to reach with arms, twist, kneel
  • Act as a subject matter expert on the Carvana customer journey and offer guidance to advocates
  • Other related duties as assigned
Carvana is a leading e-commerce platform for buying and selling used cars.
Company Overview
Carvana is a leading e-commerce platform for buying and selling used cars.