Responsibilities

• Configure and onboard new customers to the Conversica platform
• Lead Conversica integrations with modern CRM and Marketing Systems including Salesforce, HubSpot, Dynamics, Eloqua, and Marketo, and Dealer Management Systems such as DealerSocket, ELEAD1ONE, and AutoLoop XRM.
• Support the sales team with the technical aspects of the sales process, including by conducting technical integration demos, answering technical questions, and solution design.
• Be the customer-facing “product expert.”
• Develop trusted advisor relationships with customers’ technical staff, managers and executive sponsors
• Provide Tier-3 technical support to customers
• Serve as a customer advocate including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those to Product Management
• Maintain an understanding of open requests for customers to ensure efficiency.
• Work with internal teams to resolve customers’ technical issues

Qualifications

• Critical thinker and skilled problem solver who can troubleshoot technical issues to determine the optimal path to resolution; curious to explore!
• At least 2 years of relevant work experience, including technical account management, technical product support, software development, OR sales engineering to enterprise customers
• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience preferred
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
• Strong interpersonal skills and experience initiating and building strong relationships
• Excellent individual and group presentation, written, and oral communication skills
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Strong track record of being able to manage multiple customers and cases
• Professional demeanor, able to manage situations of high stress
• Experience working with Salesforce is a plus
• Ability to travel occasionally based on customer and business needs.
• Central or Eastern Time Zone preferred