Director of Referral Relations/Case Management
Updated on 2/14/2024
Charlie Health

501-1,000 employees

Virtual intensive mental healthcare for young individuals
Company Overview
Charlie Health stands out in the mental healthcare industry by providing personalized, high-acuity virtual care for young individuals, integrating group, individual, and family therapy into comprehensive treatment plans. Their unique approach has proven effective, with testimonials highlighting rapid improvements in patients' mental health and the provision of lifelong coping tools. The company's commitment to intensive, tailored care and its positive impact on patients and their families positions Charlie Health as a leader in the field of virtual mental healthcare.

Company Stage

Seed

Total Funding

$1.4M

Founded

2020

Headquarters

Bozeman, Montana

Growth & Insights
Headcount

6 month growth

28%

1 year growth

59%

2 year growth

343%
Locations
Nashville, TN, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 6-8+ years of relevant work experience in customer success, care coordination, call center management, or a related field within the healthcare industry
  • Experience managing virtual teams highly preferred
  • Proficiency with Google Suite, Microsoft Office, and online conferencing tools
  • Work authorized in the United States and native or bilingual English proficiency
Responsibilities
  • Manage and lead a team focused on delivering exceptional customer service and care coordination for referred patients
  • Establish and maintain strong relationships with referral partners, serving as the primary point of contact for communication and updates
  • Oversee the coordination of patient care, ensuring a smooth and comprehensive experience from intake to discharge
  • Work cross-functionally to implement technologies and processes that boost team productivity and/or improve the patient, partner, or employee experience
Desired Qualifications
  • Experience with Salesforce highly preferred
  • Experience with managing and motivating high-performing teams using data to drive decision-making and measure performance
  • Passion for mental health