Customer Service Specialist

PITT OHIO announced as 2026 CIO 100 Award Winner. Pittsburgh, PA (March 31, 2026) - Foundry's CIO has named PITT OHIO as a 2026 CIO 100 Award Winner. For over 40 years, the CIO 100 Awards have recognized innovative organizations that exemplify the highest level of strategic and operational excellence in IT. "The CIOs we're recognizing this year aren't just keeping the lights on, they're driving the business," said Richard Smith, Head of Event Content, CIO 100 Awards & Conference. "AI, data, security, cloud; it all lands on the same desk now, and the best CIOs have stopped treating them as separate problems. The 2026 class shows what it looks like when you get that right." PITT OHIO was named a 2026 CIO 100 Award recipient for its No Touch Email (N@TE AI) initiative, an enterprise solution designed to eliminate manual processing of email based freight pickup requests. The objective of N@TE was to reduce administrative friction, speed customer response times, and allow customer service teams to focus on higher value work. Integrated directly into PITT OHIO's transportation management system, N@TE uses artificial intelligence to convert unstructured emails into accurate pickup orders in real time, delivering a 30-60x increase in processing speed, over 99% accuracy, and a 70% reduction in handling costs per order. "This project wasn't about experimenting with AI. It was about solving a real operational problem and delivering measurable results," said Scott Sullivan, Chief Information Officer at PITT OHIO. "N@TE demonstrates how thoughtful, production ready innovation can improve service for our customers while empowering our employees." The initiative has also generated new strategic value through a U.S. patent and joint licensing agreement, positioning N@TE as a scalable innovation for the broader transportation industry. About the US CIO 100 Awards: The annual US CIO 100 Awards celebrate 100 organizations and the teams within them that use IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth, or improving relationships with customers. The award is an acknowledged mark of enterprise excellence. Coverage of the 2026 US CIO 100 award-winning projects will be available online at cio100.com About the US CIO Hall of Fame Awards: The US CIO Hall of Fame was created in 1997 to spotlight 12 outstanding IT leaders who had significantly contributed to and profoundly influenced the IT Discipline, the use of technology in business and the advancement of the CIO role. Ten years later, in 2007, CIO inducted its second class of honorees into the CIO Hall of Fame during CIO magazine's 20th anniversary celebration. The CIO Hall of Fame induction ceremony continues to showcase this elite group of CIOs - now numbering over 200. About CIO: CIO focuses on attracting the highest concentration of enterprise CIOs and business technology executives with unparalleled peer insight and expertise on business strategy, innovation, and leadership. As organizations grow with digital transformation, CIO provides its readers with key insights on career development, including certifications, hiring practices and skills development. The award-winning CIO portfolio provides business technology leaders with analysis and insight on information technology trends and a keen understanding of IT's role in achieving business goals. CIO is published by Foundry. Company information is available at foundryco.com. ABOUT PITT OHIO PITT OHIO has been providing the best value in transportation and logistics solutions to its customers for over 47 years, reaching over $970 million in revenue last year. Headquartered in Pittsburgh, PA, PITT OHIO services the Mid-Atlantic, Midwest, and Northeast regions. In addition to their legacy LTL freight solution, PITT OHIO provides supply chain and logistics solutions including expedite, freeze protection, truckload, warehouse and distribution, container transloading, dedicated fleet management and more. To make this happen, and to fulfill PITT OHIO's Purpose, President Charles Hammel, III employs over 3,400 employees who are committed to doing the right thing every day. Explore their website to see how PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by their employees and their customers, and making a positive impact on the environment. To contact PITT OHIO, schedule service, or apply for employment, please visit their website at www.pittohio.com. Candi Cybator Director of Marketing, PITT OHIO [email protected] 412-232-3015, ext. 6313

PITT OHIO recognized by ATA's Technology & Maintenance Council with Corporate Engagement Achievement Award; Taki Darakos honored with prestigious Silver Spark Plug Award. Pittsburgh, PA (March 23, 2026) - PITT OHIO, a leader in regional and national logistics services and sustainability in the transportation industry has been named the recipient of the Technology & Maintenance Council's (TMC) Corporate Engagement Achievement Award, recognizing the company's sustained leadership, participation, and commitment to advancing commercial vehicle technology and maintenance practices across the trucking industry. In addition, Taki Darakos, PITT OHIO's Vice President of Vehicle Maintenance, was honored with TMC's highest individual distinction, the Silver Spark Plug Award, recognizing outstanding professional excellence and long-standing contributions to commercial vehicle maintenance and industry advancement. The Silver Spark Plug Award was bestowed on four professionals nationwide at the event, placing Darakos among an elite group recognized for shaping recommended practices and driving innovation within the transportation industry. "The Silver Spark Plug is given to individuals who have contributed new ideas, practices, or innovations in the management and maintenance of commercial motor vehicle technology," said Robert Braswell, Executive Director of ATA's Technology & Maintenance Council. "Our winners this year represent the highest level of expertise and ability in our industry. We are pleased to recognize them with this award." "This recognition is truly an honor, but it reflects far more than any one individual," said Darakos. "I'm grateful to be part of an organization like PITT OHIO that not only encourages innovation, but actively invests in environmentally responsible, eco-forward practices. The ability to pursue new ideas, collaborate with industry peers, and advance sustainable maintenance solutions comes from a company culture that values progress, responsibility, and long-term impact - both for our business and for the industry as a whole." The Corporate Engagement Achievement Award recognizes organizations that demonstrate exceptional commitment to TMC through active participation, leadership involvement, and ongoing support of the council's mission to improve fleet technology, efficiency, and safety. PITT OHIO's recognition reflects its long-standing engagement with TMC initiatives and its focus on collaboration to help move the industry forward. The American Trucking Associations' Technology & Maintenance Council is North America's premier technical society for commercial vehicle technology and maintenance professionals. For 70 years, TMC's member-driven Recommended Maintenance and Engineering Practices have been setting the standards that help trucking companies specify and maintain their fleets more effectively. The awards were presented during the opening session of TMC's 2026 Annual Meeting & Transportation Technology Exhibition, held this week in Nashville. ABOUT PITT OHIO PITT OHIO has been providing the best value in transportation and logistics solutions to its customers for over 47 years, reaching over $970 million in revenue last year. Headquartered in Pittsburgh, PA, PITT OHIO services the Mid-Atlantic, Midwest, and Northeast regions. In addition to their legacy LTL freight solution, PITT OHIO provides supply chain and logistics solutions including expedite, freeze protection, truckload, warehouse and distribution, container transloading, dedicated fleet management and more. To make this happen, and to fulfill PITT OHIO's Purpose, President Charles Hammel, III employs over 3,400 employees who are committed to doing the right thing every day. Explore their website to see how PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by their employees and their customers, and making a positive impact on the environment. To contact PITT OHIO, schedule service, or apply for employment, please visit their website at www.pittohio.com. Candi Cybator Director of Marketing, PITT OHIO [email protected] 412-232-3015, ext. 6313