Full-Time
Senior Operations Coordinator
Updated on 5/10/2026
Valerie Health
51-200 employees
AI-backed front office automation for clinics
No salary listed
Chattanooga, TN, USA
In Person
 Operations & Logistics (1) |
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- Candidates must have 2+ years in operations, administrative workflows, medical documentation, or customer service in a structured, high-volume environment.
- Candidates must have experience supporting or leading shift-based teams, QA efforts, or workflow escalations.
- Deliver Operational Excellence by accurately and efficiently processing complex and high-volume tasks related to referral and clinical data workflows.
- Own Shift-Level Execution by serving as a shift lead, helping to monitor SLA progress, field questions from peers, and escalating blockers to site leadership as needed.
- Mentor and Support Peers by helping onboard new hires, reinforcing best practices, and ensuring team members are set up for success during live shifts.
- Maintain High Quality by setting the bar for accuracy and consistency, flagging quality issues and assisting in calibration and process documentation.
- Collaborate Across Teams by working with Operations, Product and Engineering, and Customer teams to improve workflows, resolve issues, and enable customer implementations.
- Handle Operational Exceptions by confidently managing outlier cases and serving as a problem-solver for the shift.
- Startup experience.
- Familiarity with Electronic Health Records, Health Insurance Portability and Accountability Act compliance, or healthcare workflows.
Valerie Health provides an AI-driven front-office platform that automates administrative tasks for independent healthcare provider groups. It embeds AI agents with a human-in-the-loop into a clinic’s existing workflows to handle referrals, faxes, and scheduling, using LLMs and vision-language models to process unstructured documents and structure data, with its own staff supervising as an extension of the client team. The platform integrates with EMR and practice-management systems without requiring major workflow changes, differentiating itself by offering a managed, hands-on extension to the clinic. Its goal is to reduce administrative costs, improve patient engagement, and grow new-patient volume, supported by funding to expand voice AI and scale operations.
Company Size
51-200
Company Stage
Series A
Total Funding
$30M
Headquarters
Lafayette, California
Founded
2024
Simplify's Take
What believers are saying
- Revenue tripled last quarter with 6-7x growth projected for 2026.
- $30M Series A from Redpoint Ventures funds voice AI agents and hiring.
- Increases new patient volume by 5-7% for early customers.
What critics are saying
- Tennr captures market share with $605M valuation and $101M funding.
- Human-in-the-loop labor costs erode margins as growth slows.
- Private equity consolidates independent groups, shrinking addressable market.
What makes Valerie Health unique
- Valerie Health embeds AI agents with human-in-the-loop into clinics' existing workflows.
- Platform automates referrals, faxes, and scheduling without workflow changes.
- Focuses exclusively on independent provider groups across multiple specialties.
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Company News
Valerie Health Raises $30M Series A to Bring AI Front Office to Independent Provider Groups...
Check out the exclusive pitch deck Valerie Health used to raise $30 million from Redpoint Ventures to automate healthcare faxes. Rebecca torrence new follow authors and never miss a story! * Valerie Health raised $30 million from Redpoint Ventures to automate healthcare front office tasks. * The startup uses AI to automate referrals and scheduling for independent provider groups. * We got an exclusive look at the 13-slide pitch deck Valerie Health used to raise its Series A. When Valerie Health CEO Peter Shalek demos his product to clinicians, he has an unusual pitch: "This is a weird demo, because you'll never have to use this software." Valerie Health, which Shalek cofounded alongside Uber Health founder Nitin Joshi, aims to fully automate time-consuming front-office tasks in healthcare, such as referrals and patient scheduling. It's taking over those tasks for independent provider groups, a focus that's helping the startup rack up new revenue - and new venture funding. Valerie Health just raised $30 million in Series A funding led by Redpoint Ventures, the company said Tuesday. The raise brings Valerie Health's total funding to $39 million since its 2024 founding. Shalek said Valerie Health is already working with several of the nation's largest independent provider groups, in areas ranging from urology and podiatry to cardiology. Across specialties, the front-office challenges for provider groups are often the same, Shalek said: juggling patient intakes and follow-ups against a backlog of referrals. Those administrative burdens and related financial pressures can lead provider groups to be acquired by hospitals or consolidated by private equity firms. But those deals can mean higher costs for patients and lower satisfaction for the clinicians impacted. Shalek wants Valerie Health to help providers thrive independently. "I think that there's an opportunity to make it so that independent practice is the easiest, the highest quality, the most profitable place to deliver care, which is really the core mission we have," he said. Valerie Health takes over tasks for healthcare front offices with its own employees in the loop to review the software's autonomous actions. Shalek said Valerie Health helps practices grow, too, by processing new and existing patients faster to increase the volume of patients coming in by 5% to 7% on average. The startup has plenty of competition. More companies are setting out to automate administrative tasks for hospitals and healthcare practices, such as the Andreessen Horowitz-backed startup Tennr, which raised $101 million in Series C funding in June at a $605 million valuation to focus on automating patient referrals. Shalek said Valerie Health is bringing in business through its singular focus on independent provider groups and its ability to automate tasks without healthcare practices lifting a finger. "It takes a lot of work from our side, but it allows us to just solve these problems for our customers without saying, here's another piece of software for you to train your staff on. That's the last thing these practices want. They just want us to do the work," he said. Valerie Health wants to move fast as the market fills. Shalek said the startup is focused on grabbing more customers next year while continuing to build front-office solutions, such as voice AI agents for patient follow-ups. Valerie Health started selling its tech earlier this year; its revenue tripled last quarter from the previous quarter alone, and given the customers already in its pipeline plus the demand it's seeing in the market, Shalek said he expects revenue to grow six to seven times next year. The startup is also hiring across its teams, including engineering, product, and sales. Joshi also spent two years as an engineering manager at fintech startup Stripe, so Shalek said Valerie Health has been able to bring over talent from both Stripe and Uber as it expands. Here's the pitch deck Valerie Health used to raise $30 million from Redpoint Ventures. Read next. Business insider tells the innovative stories you want to know.