Office Associate

JOB TITLE:  

Office Associate - Transfer Relations

JOB PURPOSE:   

Serves as the primary front-line customer service representative for the Office of Transfer Relations while providing cross-functional operational support for Transfer Relations, Admissions, and the Office of the Registrar. Coordinates front desk operations, communications, and administrative workflows to ensure students, families, faculty, staff, and external partners receive timely, accurate, and professional assistance while supporting efficient Enrollment Management operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as the primary point of contact for the Office of Transfer Relations by answering phones, responding to shared email accounts, greeting walk-in visitors, assessing customer needs, and directing students and stakeholders to the appropriate office, service, or resource. Ensures timely, professional, and consistent customer service.
• Provides front desk coverage and operational support for Transfer Relations, Admissions, and the Office of the Registrar as needed. Develops and maintains working knowledge of Enrollment Management services to accurately triage inquiries and ensure continuity of customer service during peak periods, staff absences, and special events.
• Provides administrative and workflow support for Transfer Relations by coordinating departmental communications, routing documents, maintaining records, monitoring shared workflows, and preparing transfer products for publication. Assists with data entry and population of transfer-related systems, publications, and guides following established procedures.
• Provides operational support for Transfer Relations processes, including Pre-Transfer Credit Evaluations (PreTCEs), Express Transfer Agreements (ETAs), shared inbox management, Transfer Petitions, Reverse Transfer, Transfer Check, and other established departmental workflows. Ensures assigned processes are completed accurately and in a timely manner.
• Provides operational support for recruitment activities, transfer events, orientation programs, and departmental initiatives by preparing materials, coordinating logistics, maintaining office resources, and assisting with routine administrative functions to ensure efficient office operations.
• Maintains departmental records and performs data entry in support of transfer-related processes. Assists with preparing reports, organizing documentation, and validating information to support accurate and consistent office operations.
• Perform special projects, as directed.
• May guide or supervise other office staff as required.

SUPPLEMENTAL FUNCTIONS:

• Assists with special projects and short-term departmental initiatives as assigned.
• Prepares meeting materials, correspondence, mailings, and other administrative documents.
• Coordinates routine logistics for meetings, trainings, recruitment events, and office activities.
• Maintains office supplies, shared workspaces, and routine administrative resources.
• Provides backup support for departmental functions during peak periods, staff absences, or operational needs.
• Performs other related duties as assigned in support of the Office of Transfer Relations and Enrollment Management.
• Assist with revision of forms and office procedures. 

COMPETENCIES:

• Adaptability
• Analysis/Problem Identification
• Attention to detail
• Consistency
• Initiative
• Quality Orientation
• Work Prioritization & Management

MINIMUM QUALIFICATIONS:  

Education: High School Diploma or GED

Experience: 2 years progressively responsible work-related experience

DESIRED QUALIFICATIONS:   

REQUIRED APPLICATION MATERIALS: 

Complete the online application.  The department additionally requests candidates upload the following document(s) for a complete application: 

1. Cover letter 
2. Resume or C.V. 
3. Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position). 

This position will remain open until filled. Complete applications received by 08/31/2026 will receive full consideration. 

WORK LOCATION: 

 WORK AUTHORIZATION REQUIREMENTS: 

The successful candidate must be eligible to work in the United States. Sponsorship for H-1B work authorization or work visa is not available for this position. 

HIRING STATEMENT/EEO:   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email [email protected].  

ABOUT LARAMIE: 

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn  more about Laramie by visiting the About Laramie website. 

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range and the metropolitan Denver area. Laramie’s beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/ 

Posted Salary Range: 38700