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Customer Support Specialist
Posted on 12/3/2022
INACTIVE
Locations
Indianapolis, IN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
Salesforce
Communications
Requirements
  • Bachelor's degree or 5+ years of relevant experience
  • Legendary customer service skills; an unwavering passion for taking care of the customer
  • Excellent communication skills (written and verbal)
  • Experience with Enterprise Resource Planning (ERP) tool
  • Ability to work independently
  • Strong & respectful collaborative skills and business acumen
  • Ability to work with diverse workforce and customer base in a matrixed organization
  • Technical aptitude
  • Proficient in Microsoft Office
Responsibilities
  • Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to more complex, longer cycle projects. Responsible for proactive, thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information
  • Customer Billing Resolution: Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team
  • Sales Support: Provide price & availability, formal quotations and other pre and post order support functions
  • Perform backup coverage within specific team and across other teams of similar function
  • Comply with all established policies and procedures
  • Participate in new initiatives as requested
  • Assume other duties and responsibilities as required
  • Participate in Xylem Watermark volunteer activities
Desired Qualifications
  • Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools
  • Experience with supporting engineered projects from quote/bid to order delivery and invoicing
  • Continuous improvement, lean practices, value stream mapping and waste elimination experience
Xylem

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Benefits
  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.
Company Core Values
  • Respect: for each other, for diversity of people and opinions, for the environment
  • Responsibility: for our words and actions, for customer satisfaction, for giving back to our communities
  • Integrity: for acting ethically, for doing what we say we’ll do, for having the courage to communicate with candor
  • Creativity: for thinking beyond boundaries, for anticipating tomorrow’s challenges, for unlocking growth potential