Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Marketing team is looking for a Marketing Automation & Customer Journey Specialist to join its team!

At IE University, we are looking for a Marketing Automation & Customer Journey Specialist to join our Digital Marketing team.

In this role, you will design personalized experiences and automation strategies to support prospective students throughout their decision-making journey. You will collaborate closely with Marketing, Product, Data, IT, and technology partners.

We are seeking an analytical, proactive, and continuous improvement-oriented professional who enjoys connecting business, technology, and data to create high-impact digital experiences.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

Cultivate the humanistic approach.

Empower your entrepreneurial spirit

Cherish the diversity of people, mind, and experience

Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower.

Responsibilities

Your role as a Marketing Automation & Customer Journey Specialist will involve:

Design and optimize customer journeys, workflows, and nurturing programs.
Translate business needs into scalable automation solutions.
Design and optimize landing pages, forms, and personalization strategies.
Define target audiences and support integrations between Marketing Automation, CRM, CDP, and the broader digital ecosystem.
Analyze performance, identify opportunities for improvement, and contribute to digital transformation projects in collaboration with Marketing, Data, IT, and external consulting partners.

Qualifications

To thrive in this role, you should possess the following qualifications:

3+ years of experience in Marketing Automation, CRM, or Customer Journey Management.
Experience designing workflows, customer journeys, and advanced audience segmentation.
Hands-on experience with platforms such as Marketo, Adobe Journey Optimizer, Adobe Campaign, Salesforce Marketing Cloud, HubSpot, ActiveCampaign, or equivalent solutions.
Experience creating landing pages and forms using CMS platforms such as AEM Sites or similar tools.
Knowledge of CRM, CDP, and digital analytics.
High level of English proficiency.

Additional valued experience:

Experience with Adobe Experience Cloud, including Marketo, Adobe Journey Optimizer, Adobe Campaign, Real-Time CDP, or AEM Sites.
Experience working within MarTech ecosystems, integrating Marketing Automation, CRM, CDP, CMS, and digital analytics solutions.
Experience collaborating with cross-functional teams and business and technology stakeholders.

Unleash your full potential and make an impact. The next move is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University. At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.